Single player progression lost after update

  • Build Number: 15.1.6970.0

  • Platform: Xbox

  • Operating System: Xbox

Issue: Save files lost, single player progression lost

After the update when I started the game I noticed that all progression I had in the single player campaign is lost. I’m logged in, I can see my AOE4 level as well, all achievments. I also has more than 50 notification (in the bubble) that doesn’t go away. I deleted and re-installed the game, nothing has changed (except after reinstall it also starts the game with the tutorial level).

Trigger Event:

Started the game after update.

Repro Steps:

  1. Update
  2. Start the game