I have recently bought an Age of Empires 3 Complete Collection at a store in Slovakia.
It is original, it had the Certificate of Authenticity sticker on it.
I could not create an ESO account so I checked the CD-KEY on the ESO’s website and it said that my username is “simi9991”, despite the fact that I did not create any account and I had never used this simi9991 as a username.
That is why I think that my CD-KEY has been stolen.
I tried to contact ESO but every time I send an email it says the email is undeliverable. Could you please help me?