In the event that you are experiencing technical issues when running the game, including:
- Crash on game launch
- Crash mid-game
- Disconnects from a match
- Inability to reconnect to a match
- Game performance issues
- Any issue that involves the way the game runs or how it performs…
…we first recommend that you work through the troubleshooting articles here:
Considering the variety of hardware and software that can be used to run the game, these steps may provide some workarounds to address your specific issue.
If you are unable to find a fix, we recommend reaching out to our incredible support team for one-on-one assistance!
Contacting Support
To contact support, please submit a ticket here:
https://support.ageofempires.com/hc/requests/new
IMPORTANT
In order to help the support team find a quick and ideal solution, here are some important tips:
-
FILL OUT EVERY FIELD!
Don’t skip a form field; make sure they’re all filled out before hitting “Submit.” -
BE DESCRIPTIVE!
Explain everything about the issue, as well as any steps you’ve already tried to solve it. -
ATTACH YOUR dxdiag.txt FILE!
This will help them narrow down any technical issues that might be causing problems. -
ATTACH ANY CRASH LOG FILES.
If you’re crashing, include your crash logs and/or any error messages that appear.
The team will get back to you as soon as possible with additional troubleshooting steps or requests for more details, if necessary!