The Sultans Ascend DLC still locked after buying

Age of Empires IV IV - Discussion
1

Hello,
Is anyone having the same problem? they told me to do it but it didn’t work.

Please check out the troubleshooting steps in the article below:
https://support.ageofempires.com/hc/en-us/articles/360057271752-Steam-I-Redeemed-My-Key-But-the-Game-is-Not-in-my-Library

Don’t forget to verify the integrity of the game files via Steam after.
If the issue persists, you may try re-installing the game and then re-download the Sultans Ascend DLC from the Steam Store.
You may also reset your Steam Client by following steps below:
Steam Reset :

  1. Completely exit the Steam client.
  2. Open the run dialogue by pressing Windows key + R. You can also navigate here from the start menu by typing run.
  3. Type steam://flushconfig and press Enter. If asked to allow this website to open a program, please click Allow or OK.
  4. Restart your computer.
  5. Now launch Steam directly from the installation folder, not from a pre-existing shortcut (~C:\program files (x86)\Steam).
    -The Steam application will either appear as Steam or Steam.exe depending on whether your settings show file extensions.

Does anyone have another alternative? :smile:

2

having the same problem (purchased DLC from Steam)
Contacted support here, and got the same response as you.
Still facing the same issue

3

I know this doesn’t help all that much for solving your problem, but I am able to access the Sultans Ascend campaigns, having the game and DLC on Steam. So it’s not a universal problem with the DLC not working for Steam users, something has gone wrong specifically for the users who have this problem.