This site is not official?

Hey, where is the admins who need to help players with inssue? I buy usa but i can’t use them…where the hack is my help? It’s mynmoney, so try fast to help me with your usless bug

If you xan’t solve this problem, give my money back toncan buy another civ

they are aware of the issue and are working on a fix. in the meantime you can read suggestions from others on how to fix it, tho no guarantee any of it helps.

Hey, you can contact official support through this form: https://support.ageofempires.com/hc/en-us/requests/new?ticket_form_id=360001409071