# \[TRACKING\] 36906: Disconnect within 5 Minutes of joining a Match **URL:** \ **Category:** II - Report a Bug\ **Created:** [April 30, 2020, 5:15am UTC](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677 "2020-04-30T05:15:07Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![djdavid07](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/djdavid07/32/51543_2.png) [@djdavid07](https://forums.ageofempires.com/u/djdavid07)\ **Post date:** [May 4, 2020, 7:32pm UTC](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677/22 "2020-05-04T19:32:55Z")
desde la actualizacion mi juego no se inicia :sonrisa\_sudor: ---
**Author:** ![BoomyHickory700](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/boomyhickory700/32/29244_2.png) [@BoomyHickory700](https://forums.ageofempires.com/u/BoomyHickory700)\ **Post date:** [May 5, 2020, 1:38am UTC](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677/23 "2020-05-05T01:38:41Z")
Hi, since the last update 3906 i can’t join online games… the search is really slow, most of the time when i join a lobby it says “time out”. When i’m in the lobby most rooms don’t have name… ![aoe_lobby](https://cdn.ageofempires.com/aoe-forums/original/3X/0/0/0036a47fc9980be184d8d7f1946e0d325472389c.jpeg) And when i’m able to join a lobby it doesn’t show the players names or civ’s. I don’t have any mod installed and this started to happen with the new update, till then everything worked great. Anyone having the same issue? Thanks ---
**Author:** ![CarlosSalasC](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/carlossalasc/32/35033_2.png) [@CarlosSalasC](https://forums.ageofempires.com/u/CarlosSalasC)\ **Post date:** [May 5, 2020, 2:03pm UTC](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677/24 "2020-05-05T14:03:52Z")
Are you connecting via Ethernet? I could “solve” the problem being connected with my phone, it doesn’t make sense because I have good cable connection (100 mbps) that works pretty well with everything else except with AOE2, I’m not an expert in this but could it be that the problem occurs with some model of routers or something? Also I’m really sure that the problem started with the last update, before of that the game was running well ---
**Author:** ![FinalBucket3743](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/finalbucket3743/32/29498_2.png) [@FinalBucket3743](https://forums.ageofempires.com/u/FinalBucket3743)\ **Post date:** [May 5, 2020, 2:22pm UTC](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677/25 "2020-05-05T14:22:05Z")
This is not a new problem at all. This problem was here since the release. But now we sometimes get new threads for this. Check out these pages for all the other people facing this issue (Thanks to Evangelos, who already posted these links): > [@Disconnect after few minutes playing multiplayer (Problem persists after update)](https://forums.ageofempires.com/t/disconnect-after-few-minutes-playing-multiplayer-problem-persists-after-update/61127): > > Game Version: 101.101.32708.0 4381514 Platform: Steam Edit1: The problem persist in Game Version 101.101.32911.0 4395365 Issue: I’m trying to play ranked matches, using the match making. I find a match, and start to play. About 5 minutes after, I am disconnected. And I don’t know why, since all my others Steam games have normal connectivity. After this, I lost my connection with multiplayer lobbies. I am sent back to the main menu, and have issues to connect again with servers. Click on Multip… > [@\[TRACKING\] 36202: Disconnect within 5 Minutes of joining a Match](https://forums.ageofempires.com/t/tracking-36202-disconnect-within-5-minutes-of-joining-a-match/77043): > > warning Please note that this thread has been created to focus exclusively on disconnects (i.e. returning to the game lobby) shortly after joining a multiplayer lobby or game—most notably after about 5 minutes of joining a game lobby or match. Please ONLY contribute to this thread if you are experiencing this particular issue. Off-topic posts will be moderated. THIS DOES NOT INCLUDE: Crashes: i.e. the game closing entirely Disconnects for a specific reason Any other issues with the gam… What I find interesting is that it seems to break for some people with the new version. I don’t know if I have it still, because i stopped playing multiplayer. ---
**Author:** ![ReRoLuky8124](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/reroluky8124/32/32282_2.png) [@ReRoLuky8124](https://forums.ageofempires.com/u/ReRoLuky8124)\ **Post date:** [May 7, 2020, 3:37am UTC](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677/26 "2020-05-07T03:37:35Z")
![no me funca el juego](https://cdn.ageofempires.com/aoe-forums/original/3X/5/1/519ff1cffcd9ac571237e96f0fe4518c4bab901d.jpeg) hi i´m from the brazilSouth region and i have this problem too, all my game. i need help please replays and DXDIAG: [https://drive.google.com/drive/u/0/folders/1SpAmhuYbXEx8ySyWr8aivbnf4G34N995](https://drive.google.com/drive/u/0/folders/1SpAmhuYbXEx8ySyWr8aivbnf4G34N995) steam profile: [https://steamcommunity.com/profiles/76561198165661185/](https://steamcommunity.com/profiles/76561198165661185/) ---
**Author:** ![PrintSwine5](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/p/d07c76/32.png) [@PrintSwine5](https://forums.ageofempires.com/u/PrintSwine5)\ **Post date:** [May 8, 2020, 9:28pm UTC](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677/27 "2020-05-08T21:28:02Z")
7 days playing without any disconnections! but today, im getting disconnected all the time. The nightmare has returned! So… is there any progress?? Is something being done? ---
**Author:** ![Ogmios21](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/ogmios21/32/34680_2.png) [@Ogmios21](https://forums.ageofempires.com/u/Ogmios21)\ **Post date:** [May 8, 2020, 11:40pm UTC](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677/28 "2020-05-08T23:40:10Z")
Update: Still not working. BUUUT, is AoE2 sponsored by NordVPN? VPN works, I used FlyVPN (it has a 7 days trial no credit card info asked/limited time per day). Today, I tried ProtonVPN which has a free plan (though it has a 7 days premium trial) So, I guess it is the only way, so far. ---
**Author:** ![ElDingoFur](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/eldingofur/32/34079_2.png) [@ElDingoFur](https://forums.ageofempires.com/u/ElDingoFur)\ **Post date:** [May 12, 2020, 1:53am UTC](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677/31 "2020-05-12T01:53:15Z")
I have the same problem. Video: [https://1drv.ms/u/s!Ah6Vyg-dy6xEh9M6H2fuy7XHMjea3A?e=SBZPD3](https://1drv.ms/u/s!Ah6Vyg-dy6xEh9M6H2fuy7XHMjea3A?e=SBZPD3) DXDIAG: [https://1drv.ms/t/s!Ah6Vyg-dy6xEh9M4gpH\_AwP1ZUbvFw?e=pYgnlR](https://1drv.ms/t/s!Ah6Vyg-dy6xEh9M4gpH_AwP1ZUbvFw?e=pYgnlR) ---
**Author:** ![ElDingoFur](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/eldingofur/32/34079_2.png) [@ElDingoFur](https://forums.ageofempires.com/u/ElDingoFur)\ **Post date:** [May 12, 2020, 1:53am UTC](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677/32 "2020-05-12T01:53:56Z")
Steam account: [https://steamcommunity.com/profiles/76561198215524868](https://steamcommunity.com/profiles/76561198215524868) SAVEGAME: [https://1drv.ms/u/s!Ah6Vyg-dy6xEh9M5wjHdWY-czpzvGw](https://1drv.ms/u/s!Ah6Vyg-dy6xEh9M5wjHdWY-czpzvGw) ---
**Author:** ![PaddyFox7623](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/paddyfox7623/32/51975_2.png) [@PaddyFox7623](https://forums.ageofempires.com/u/PaddyFox7623)\ **Post date:** [May 12, 2020, 1:35pm UTC](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677/33 "2020-05-12T13:35:13Z")
Can you please provide an update on a fix, this game is still unplayable. ---
**Author:** ![TomahawkAoE](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/tomahawkaoe/32/34638_2.png) [@TomahawkAoE](https://forums.ageofempires.com/u/TomahawkAoE)\ **Post date:** [May 12, 2020, 2:08pm UTC](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677/34 "2020-05-12T14:08:53Z")
Same issue here. The game needs a fix, am I supposet to be making changes on my network since the game I bought cannot handle it, since, apparently, everyone can have it? It’s the game that needs a fix, not assuming everyone is a network specialist, I just wanna play. In any case, 4 out of 6 games I played yesterday had DCs. The last one was me. Really frustrating glitch which surely is affecting all of the community and I am pretty sure most of them don’t use the forums. ---
**Author:** ![Sawalha1527](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/sawalha1527/32/29610_2.png) [@Sawalha1527](https://forums.ageofempires.com/u/Sawalha1527)\ **Post date:** [May 12, 2020, 6:46pm UTC](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677/35 "2020-05-12T18:46:41Z")
Hello, I’ve purchased the game “AoE2: DE” last week from Steam, and I tried to play the campaigns and the normal match vs AI everything went well but when I tried to play with my friend or to create our match or even to join others matches or the ranked ones after a few minutes of playing the game freezes and then this message appears “You have been disconnected from the network. Check your connection and try again.” Notes: I was playing and talking with my friend on Discord! I mean how’s that even possible I’m talking to him and the same time the game says check your connection and try again! 1- I’ve checked the network and tried to change a lot of things depending on some recommendations. 2- My Xbox account is connected but I’m playing from My PC. 3- Tried to Validate Steam files 4- I’ve uninstalled the game 5- I’ve uninstalled Steam 6- I’ve formated the PC 7- The ping is normally between 80 and 130 and I’m playing a lot of games with that ping and I never faced any problem like this. 8- It’s working very well on my friend’s laptop Btw we are talking about “Gaming PC” which supposes to be an advantage. 9- I checked if anyone faced the same problem and I found that a lot of people faced this problem but I couldn’t find any solution. Is it something related to the host files? Please help. > **[Steam Community :: Sawalha](https://steamcommunity.com/profiles/76561198257625280/)** > > Today I am judge, jury, and executioner! Thank you. ![96844271_10220430618109357_4340516897347862528_o](https://cdn.ageofempires.com/aoe-forums/original/3X/e/f/efce80bd22fe60512cf222d61170be68c3fdde58.jpeg) ---
**Author:** ![NicolasBauer](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/n/a8b319/32.png) [@NicolasBauer](https://forums.ageofempires.com/u/NicolasBauer)\ **Post date:** [May 12, 2020, 9:34pm UTC](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677/36 "2020-05-12T21:34:00Z")
Same problem here, i was able to play 1 game, then 5 DC in a row. i am so mad ---
**Author:** ![Sawalha1527](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/sawalha1527/32/29610_2.png) [@Sawalha1527](https://forums.ageofempires.com/u/Sawalha1527)\ **Post date:** [May 11, 2020, 7:57pm UTC](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677/40 "2020-05-11T19:57:31Z")
![96844271_10220430618109357_4340516897347862528_o](https://cdn.ageofempires.com/aoe-forums/original/3X/e/f/efce80bd22fe60512cf222d61170be68c3fdde58.jpeg) Hello, I’ve purchased the game “AoE2: DE” last week from Steam, and I tried to play the campaigns and the normal match vs AI everything went well but when I tried to play with my friend or to create our match or even to join others matches or the ranked ones after a few minutes of playing the game freezes and then this message appears “You have been disconnected from the network. Check your connection and try again.” Notes: I was playing and talking with my friend on Discord! I mean how’s that even possible I’m talking to him and the same time the game says check your connection and try again! 1- I’ve checked the network and tried to change a lot of things depending on some recommendations. 2- My Xbox account is connected but I’m playing from My PC. 3- Tried to Validate Steam files 4- I’ve uninstalled the game 5- I’ve uninstalled Steam 6- I’ve formated the PC 7- The ping is normally between 80 and 130 and I’m playing a lot of games with that ping and I never faced any problem like this. 8- It’s working very well on my friend’s laptop Btw we are talking about “Gaming PC” which supposes to be an advantage. 9- I checked if anyone faced the same problem and I found that a lot of people faced this problem but I couldn’t find any solution. Is it something related to the host files? Please help. Thank you. ---
**Author:** ![SpacyPainter872](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/spacypainter872/32/29366_2.png) [@SpacyPainter872](https://forums.ageofempires.com/u/SpacyPainter872)\ **Post date:** [May 11, 2020, 11:44pm UTC](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677/41 "2020-05-11T23:44:07Z")
I think the server connection is always the problem.maybe because they still use the old system 20 years ago ---
**Author:** ![NicolasBauer](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/n/a8b319/32.png) [@NicolasBauer](https://forums.ageofempires.com/u/NicolasBauer)\ **Post date:** [May 13, 2020, 2:56pm UTC](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677/43 "2020-05-13T14:56:17Z")
Steam Profile: > **[Steam Community :: DemonioOo](https://steamcommunity.com/profiles/76561198031489797/)** > > No information given. ISP - Telefonica Argentina Country - Argentina Dxdiag > **[DxDiag.txt](https://drive.google.com/file/d/1XG3d58HsQPHyt5iEf-xufwM_qoquIEPE/view?usp=sharing)** > > Google Drive file. ![error aoe2](https://cdn.ageofempires.com/aoe-forums/original/3X/f/d/fd347063bc7147e6e1a62d1e4b102424910cd07e.jpeg) ---
**Author:** ![PrintSwine5](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/p/d07c76/32.png) [@PrintSwine5](https://forums.ageofempires.com/u/PrintSwine5)\ **Post date:** [May 13, 2020, 11:29pm UTC](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677/44 "2020-05-13T23:29:03Z")
Still with the same problem. When will be able to finish a game? Make a reconnect system, fix the disconnection problems… or do something. We are waiting since november!! How much longer will we wait? ---
**Author:** ![SkitteryEgg9995](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/skitteryegg9995/32/29553_2.png) [@SkitteryEgg9995](https://forums.ageofempires.com/u/SkitteryEgg9995)\ **Post date:** [May 13, 2020, 11:31pm UTC](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677/45 "2020-05-13T23:31:21Z")
![Sin título](https://cdn.ageofempires.com/aoe-forums/original/3X/a/0/a04cad0b927af676bb7068d8ee1200bea0d5c298.jpeg) > **[Steam Community :: Cirdan](https://steamcommunity.com/profiles/76561198062445489/)** > > No information given. [https://1drv.ms/t/s!Akv-n-VD43-Kgkdq3DOFx6aY\_dri](https://1drv.ms/t/s!Akv-n-VD43-Kgkdq3DOFx6aY_dri) It happens about 10 mins every game. i ---
**Author:** ![alexwilliams476](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/alexwilliams476/32/29490_2.png) [@alexwilliams476](https://forums.ageofempires.com/u/alexwilliams476)\ **Post date:** [May 14, 2020, 9:56am UTC](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677/46 "2020-05-14T09:56:01Z")
hello so as the title implies when i try to play multiplayer i have to try several times to connect to multiplayer servieces and several other times to join a lobby just to get disconnected after 5 min of gameplay. i bought the game like 2 days ago and still haven’t been able to play a single game. my internet is fine, every other game is fine, it’s just Aoe II. tried every solution on the forum and microsoft’s and still nothing. i hope someone give’s me something just to fix this cuz i just want to play a game ONE game ☹ thanks… ---
**Author:** ![tostadoXfrito](https://forums.ageofempires.com/letter_avatar_proxy/v4/letter/t/f05b48/32.png) [@tostadoXfrito](https://forums.ageofempires.com/u/tostadoXfrito)\ **Post date:** [May 16, 2020, 1:31pm UTC](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677/48 "2020-05-16T13:31:46Z")
I was able to play a couple of matches yesterday without using VPN after the may 13 patch. Is this fixed or was it just luck? [Previous page](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677.md?page=1) [Next page](https://forums.ageofempires.com/t/tracking-36906-disconnect-within-5-minutes-of-joining-a-match/80677.md?page=3)