Trouble syncing to xbox live

For the first couple days I have been able to play this game no issues however about two days ago I opened the game and every time I tried to play it said please wait another moment we are not quite done yet syncing with xbox live I tried everything I could find online and even went to Microsoft support virtual agent and eventually got to chat with a live person who told me I needed to buy a gold subscription in order to play the game’s single player campaign mode I don’t have an xbox and I only play this game any help anyone can give besides paying for a subscription would be very much apperciated

You don’t need a subscription that’s for sure. Now i don’t know what’s the problem so i can’t help you more than saying you don’t have to pay that sub.

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Is this issue regarding the Steam or MS Store version of AOE DE?

its the MS store version

I would open MS store and click on ‘…’ next to your profile image and then choose ‘Download and updates’ and get updates. Today I had to manually tick the download arrow to get the latest AOE DE cross play version.

Which windows version is running on your system?

You can check this using the cortana search glass, type winver and then launch it.

windows 10 version 1803(OS Build17134.950)

I figured it out on this website

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Great job. Don’t forget to upgrade to Windows 1903 build soon, support for 1803 ends November. You’ll also need 1903 in order to install the new AOE DE cross play (with Steam) version.