Unable to launch the game since got update yesterday

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 8160343
  • OPERATING SYSTEM: Windows 11

:arrow_forward: ISSUE EXPERIENCED


While trying to play the game nothing is happens, not even creating the logs in games folder. it started since yesterday’s patch.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

log is not being generated since yesterday

Hi @Player840998767 !

I recommend you to try some stuff:

  1. Deleting your user files. For deleting your user files, you should:

a. Make sure that your Steam Cloud is disabled in Steam, AoE2 game, Properties, General.
b. Go to C:\Users\YOUR_USER\Games\Age of Empires 2 DE.
c. Copy your user folder to a safe place, it has lots of numbers.
d. Delete the original folder
e. Verify your files in Steam, AoE2 game, Properties, Local Files.
f. Open the game again. A new user folder will be created.

If this works, then copy back the files from your old user folder. Those files are in the folder -C:\Users\YOUR_USER\Games\Age of Empires 2 DE<0>\Savegame, Recorded Games and Save games.

If this does not work you can also try:

  1. Reinstall the game
  2. Reinstall your graphic drivers, update Windows
  3. Update direct X
  4. Make sure that your game is not running on the integrated GPU
  5. Restart your PC and close as many background programs as you can before starting the game.
  6. Reinstall Steam

If that does not help, plese can you add here your dxdiags? You can find find a way to create the file here: https://support.ageofempires.com/hc/en-us/articles/360052783111-How-to-find-information-for-troubleshooting-with-Support

Let me know if the advices above works!

Thank you for your response. Tried everything as you mentioned but yet didnt work neither any log created in c:\user\xxxxx\games.

As asked uploading dxdiag output

Can someone please help me as I need to play and unable to do so

Thanks for this @Player840998767 , I have attached your picture to our ticket

We are already tracking this issue!