Unable to play in multiplayer (button in grey

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 58259
  • GAME PLATFORM: Microsoft Store
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

I am correctly connected but I can play in multiplayer.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Launch the game

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?
I was suppose to be able to play

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

Are you fully updated on the current version? Have you had the Co-op event at all?

Hi @rdcdt !

Please try to verify your files in Steam (AoE, Properties, Local Files) and to uninstall your antivirus.

Are you connected to the Xbox live services?

I had it. But yesterday it was like that. Today it work

My game isn’t on steam, I don’t know where I can find this folder.
I have only Windows antivirus, the one provide by microsoft with win10.
Yes I am connected to xbox live, it show the windows that download all my personnal information

Aw not sure what could be happening to you then.

I recommend you to reinstall the game. If that does not work, try to contact support:


Good luck!