Unable to play in multiplayer (button in grey

Age of Empires II: DE II - Report a Bug
1

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 58259
  • GAME PLATFORM: Microsoft Store
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
I am correctly connected but I can play in multiplayer.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Launch the game

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?
I was suppose to be able to play

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

image
image1920×1080 298 KB

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

2

Are you fully updated on the current version? Have you had the Co-op event at all?

3

Hi @rdcdt !

Please try to verify your files in Steam (AoE, Properties, Local Files) and to uninstall your antivirus.

Are you connected to the Xbox live services?

4

I had it. But yesterday it was like that. Today it work

5

My game isn’t on steam, I don’t know where I can find this folder.
I have only Windows antivirus, the one provide by microsoft with win10.
Yes I am connected to xbox live, it show the windows that download all my personnal information

6

Aw not sure what could be happening to you then.

I recommend you to reinstall the game. If that does not work, try to contact support:

https://support.ageofempires.com/hc/en-us/requests/new

Good luck!