# Units Disappear with Enhanced Graphics Pack

**URL:** <https://forums.ageofempires.com/t/units-disappear-with-enhanced-graphics-pack/61255>\
**Category:** II - Report a Bug\
**Created:** [November 15, 2019, 4:10pm UTC](https://forums.ageofempires.com/t/units-disappear-with-enhanced-graphics-pack/61255 "2019-11-15T16:10:51Z")\
**Posts on this page:** 1\
**Showing post:** 24

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**Author:** ![GMEvangelos](https://forums.ageofempires.com/user_avatar/forums.ageofempires.com/gmevangelos/32/28747_2.png) [@GMEvangelos](https://forums.ageofempires.com/u/GMEvangelos)\
**Post date:** [June 3, 2020, 10:09pm UTC](https://forums.ageofempires.com/t/units-disappear-with-enhanced-graphics-pack/61255/24 "2020-06-03T22:09:56Z")

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Hello everyone! I’ve re-escalated this issue to our team, but could use the following (additional) informationif you are still experiencing this issue:

- A copy of your dxdiag.
- A video of the issue.
- A [recording of a game](https://forums.ageofempires.com/t/how-to-find-and-share-save-game-and-recorded-game-files/84162) when the issue happened.
- A confirmation that you’ve tried all of the following steps: [https://www.ageofempires.com/support/aoe2/#egp-dlc-disabled](https://www.ageofempires.com/support/aoe2/#egp-dlc-disabled)

Thanks for the report; I hope this helps!

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