Video freeze up and black screen on menu screen and after just starting a game

Game Version:

  • Build (####) 36202
  • Platform (Steam or Microsoft Store) Steam


(Have encountered video freezing up when trying to play. Issue has risen since about November last year. so I have been able to play most of the campaigns completely fine until then. audio still works and it looks like commands do too, i just cant see anything moving or it goes black.

Reproduction Steps:

  1. (List the steps we can take to reproduce the bug ourselves…) step 1 start custom single player game (note I have it on lowest settings at this point)
  2. game goes for about 20 seconds, or just enough to get 2 houses down then picture just freezes and from what i can tell game continues to run, as commands still work and audio is working aswell.