Wathcing Art of War videos crashes the game

Age of Empires II: DE II - Report a Bug
1

:arrow_forward: GAME INFORMATION

  • GAME BUILD: 101.102.31440.0 (#96976) 12626487
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

Watching in-game Art of War videos causes game to crash.

:arrow_forward: FREQUENCY OF ISSUE

For me, it seems to happen every single time. The crash happens at the end of the video. Crash can be avoided by pressing the ESC key to skip the video.

:arrow_forward: REPRODUCTION STEPS

  1. Try to play any of the Art of War challenges
  2. Enjoy the show. (The slideshow can be skipped)
  3. … DO NOT SKIP THE VIDEO
  4. …
  5. Game has crashed

:arrow_forward: EXPECTED RESULT

The game should load the challenge scenario. Instead, the game crashes to desktop.

:arrow_forward: IMAGE

I think one time I saw a crash window, that showed more details about the crash, but I did not take a screenshot of it.

Unfortunately, I cannot reproduce the crash dialog window, so I cannot provide more information about the crash.

2

Hi @Daa7359
This issue is already tracked by the team. It happens for some people depending on the hardware (even on high end machines).
Would you send me your DxDiag? https://support.ageofempires.com/hc/en-us/articles/360052783111-How-to-find-information-for-troubleshooting-with-Support

Thanks for the report.

3

Would you send me your DxDiag?

Sure! I think I should’ve included it the OP already. :slight_smile:

DxDiag.txt (127.2 KB)

Cheers

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