Will not load

Age of Empires II: DE II - Report a Bug
1

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.
Ages of Empire 2

  • GAME BUILD #: ######
  • GAME PLATFORM: Microsoft Store
  • OPERATING SYSTEM: xbox one

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
When starting the game it will not make it past the load screen

:arrow_forward: FREQUENCY OF ISSUE

:point_down: *How often does the issue occur? CHOSE ONe

  • 100% of the time / matches I play (ALWAYS)
    Since purchasing the new Rome DLC

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. It happens after pressing start to go into the game, it will load for a sec then freeze up

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

I am unable to play the game

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

20230520_082028
20230520_0820281920×2560 421 KB

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

2

Hi @LAWSLEEZY23
Can you try reinstalling the game?
Thank you.