A running process may be interfering with the correct operation of AoE2 DE. This may be caused by anti-virus software, malware, game overlays, or the active processes on your PC and offline with all microsoft games

Age of Empires II: DE II - Report a Bug
1

:play_button: GAME INFORMATION

:backhand_index_pointing_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 101.103.31214.0 (#162286)
  • GAME PLATFORM: Microsoft Store
  • OPERATING SYSTEM: Windows 10

:play_button: ISSUE EXPERIENCED

Good morning,
Since today, I haven’t been able to play Age of Empires DE II (Microsoft Store) because the following error message appears: “A running process may be interfering with the correct operation of AoE2 DE. This may be caused by anti-virus software, malware, game overlays, or the active processes on your PC.”

I’ve already tried following the instructions on this support page: https://support.ageofempires.com/hc/en-us/articles/28006568546708-Tampering-Detected-A-running-process-may-be-interfering-with-the-correct-operation-of-AoE2-DE?input_string=a+running+process+may+be+interfering+with+the+correct+operation+of+aoe2+de

I’ve also noticed that almost all games on the Microsoft Store behave as if I don’t have an internet connection. This happens with Age of Empires IV (Microsoft Store) and Dead by Daylight (Microsoft Store).
Age of Empires III (Microsoft Store), however, works without any issues.

No problems with steam, epic, etc… games

Awaiting your kind response, kind regards,

Thank you.

:play_button: FREQUENCY OF ISSUE

  • 100% of the time / matches I play (ALWAYS)

:play_button: REPRODUCTION STEPS

:backhand_index_pointing_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptiv e !

Here’s the steps to reproduce the issue:

  1. start game

:play_button: EXPECTED RESULT

play ga me

:play_button: IMAGE

aoe3de
aoe3de1920×1080 1.46 MB

aoe2
aoe2412×185 7.38 KB

aoe2-2
aoe2-21920×1080 2.04 MB

aoe4
aoe41920×1080 2.02 MB

deadbydaylight
deadbydaylight1920×1080 302 KB

dxdiag:

DxDiag.txt (112,3 KB)

3

Same problem with AOE 2 DE on pc with xbox live account today. Sometimes same error message like above, sometimes message about Tampering in AOE 2 menu. Extra bought packages doesn’t load properly as app stops working without error mesage or some other massage. Just crashes!!!

1 Like
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AoE 2 has all the keys disabled, with AoE IV I think I could play single player instead

5

Today the problem seems to have resolved itself, from what I could see the Microsoft Store doesn’t handle DNS changes well, but it’s strange because yesterday I also did the same tests and it wasn’t resolved…