A running process may be interfering with the correct operation of AoE2 DE

Etaglibash · April 20, 2022, 8:07am

GAME INFORMATION

**GAME BUILD >>Latest<<
GAME PLATFORM: Steam
OPERATING SYSTEM: Windows 10

ISSUE EXPERIENCED

^{A running process may be interfering with the correct operation of AoE2 DE.}

This message pops-up everytime at game launch, mostly during the intro video.
I bought the game some months ago and have been able to play exactly ZERO SECONDS, because of this. All options of the game are greyed out and I cannot even play single player.
I have Avast AV and of course I HAVE ADDED EXCEPTIONS TO THE GAME AND FOLDER and it didn’t solved the issue, please skip telling me this.
I have stopped all non-essential processes before running the game and it didn’t help.

FREQUENCY OF ISSUE

^{How often does the issue occur? CHOSE ONE; DELETE THE REST!}

100% of the time / matches I play (ALWAYS)

REPRODUCTION STEPS

^{List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!}

Here’s the steps to reproduce the issue:

Open the game…
???
PROFIT

EXPECTED RESULT

^{What was SUPPOSED to happen if the bug you encountered were not present?}

PLAY THE GAME

IMAGE

^{ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.}

GAME FILES (SAVE / RECORDING)

^{Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.}

*NO SAVE FILES POSSIBLE

IkoKnight8151 · April 20, 2022, 9:09am

Hi @Etaglibash !

Could you try to verify your files in Steam? Aoe, Properties, Local files

Also could you try to close as much programs as possible before you start the game?

If that does not fix the problem, could you try to send to us your Windows processes active when you start the game? Here is a tutorial: https://www.ghacks.net/2018/07/06/save-all-windows-processes-to-a-text-file/

To summarize:

You open the Windows bar, type cmd and open the console
You type the command tasklist, followed by a >, a location where you want the file to be created, and a file name. For example I created a folder in my Desktop and I want the file to be named “processes.txt”

You send that to us

Your DxDiags could be handy too:

Thanks in advance!

Etaglibash · April 20, 2022, 7:49pm

Thanks for your fast response.

Here are the 2 files you requested.

https://drive.google.com/file/d/1pc9K6vK6tPAF6mRunY3mZuzUmNns7Pcut/view?usp=sharing

Etaglibash · April 20, 2022, 7:50pm

Here is the dxdiag and the log that we can create with the diagnostics beta branch you talked about in the forum.

IkoKnight8151 · April 21, 2022, 4:09pm

Thanks for this! ^-^

matthew4629 · April 23, 2022, 1:26am

Have exactly same problem at today. I can play game at yesterday!

matthew4629 · April 23, 2022, 2:13am

After I restarted my computer, problem disappeared.

Etaglibash · April 27, 2022, 1:11am

Please don’t forget my issue!!

pedrofernandesf · June 5, 2022, 7:33pm

I`m having this same problem. How to solve this?

IkoKnight8151 · June 6, 2022, 4:14pm

HI @pedrofernandesf !

You tried to add the whole folder of your game in the exception list of your antivirus already?

pedrofernandesf · June 6, 2022, 11:48pm

Hi!
I have no antivirus (only the native of Windows).
I believe that the problem was caused by microsoft account password change.
I’m not sure that because I did driver updates. I don’t know if this could be related
Problem solved here.

FiniteWalk94746 · April 12, 2024, 4:37pm

Hello. I have the same problem: the game has been working until today. Now, every time I start it, i get the message:
A running process may be interfering with the correct operation of AoE2 DE. This may be caused by anti-virus software, malware, game overlays, or other active processes on your PC. Please go to https://www.ageofempires.com/support for more information

I have uninstalled & installed AEO2DE, updated my graphics codecs, restarted the computer, uninstalled my antivirus, and all the same.

SOVED

Finally, it was because my Xbox app wasn’t logged to my Microsoft Store app. I logged and all worked

Benjy536 · April 13, 2024, 12:20pm

Worked for me aswell! Many thanks. Just had to log me in both apps again.

KingTeOTep · April 17, 2024, 5:02pm

Merci pour le coup de main, j’ai eu exactement le même souci, donc grosse frayeur car je ne me voyais pas réinstaller complètement l’ordi devant ce message alarmant. Je pense que le souci vient de la dernière maj microsoft qui fait sauter la connexion xbox/steam à notre compte microsoft. Donc je suis parti sur le MSSTORE, j’étais logué je me suis délogué puis relogué. J’ai ensuite lancé l’application xbox sur mon pc par l’invite de commande (à ne pas confondre avec l’autre appli WIN + G). Une fois dedans vous allez sur le compte, puis dans paramètre un bouton vous propose de vous lier au compte MS du MSSTORE. Plus aucun soucis sur le jeu derrière ces actions.