About the 🐞Performance & Stability category

✨Age of Empires III: DE - The Baltic Powers Beta 🐞Performance & Stability
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Report a bug about Stability, Disconnects, Performance, or Frame Rate Drops. Please use the topic template.

Please read the full rules and etiquette for posting bug reports in the forums before you make a new post.

How to Use the Performance & Stability Topic Template

When posting a new thread in the :lady_beetle: Performance & Stability) category about an issue or bug related to game stability, match disconnects, overall performance, or frame rate drops, an automatic template will populate for your use.

Please include as much of the following as possible. As always, the more details you can provide, the more likely we will be able to reproduce the issue and address it in the future.
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Blank Bug Template

View the Blank Template

Game Version:

  • Build #: 201.19.17743.0

Issue:

(please provide a detailed description of the issue)
(use the upload button image to include a picture or video of the issue in action if possible)

Trigger Event:

(what was happening at the time of the performance/stability issue)
(this could be an action you or another player took right before the issue started)

Reproduction Steps:

  1. (List the steps needed to reproduce the issue)
  2. (Indicate if you were able to reproduce this, to help us identify frequency of the issue)
  3. (etc)

Submit Logs:

After you post, use THIS FORM to send us your DxDiag, Warning Logs, and Session Data file (quick access > documents > my games > Age of Empires III: Definitive Edition). Include a link to your forums post with your submission. Thank you.

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How to Find Info for Bug Template

Click the arrows to expand each section.

Build Number
  • Build Number - You can find the build number in the game on the Settings menu. The build number is in the top-right. In general, we will update the template to auto-populate this information when new builds are released, however you may need to adjust the pre-populated number if a new build has been released in the last few hours.
    • Example: image
Text Description of Issue/Feedback
  • Text Description of Issue/Feedback - While pictures are great they don’t always communicate what exactly might be wrong; please type out a description of the issue or the feedback you wish to provide.
Trigger Event
    • Trigger Event - What game events occurred right before the performance issue? Did a player just Age-up? Did the match host surrender? Were you queuing-up a particular unit or building? Was a massive battle taking place? Knowing what action triggers happened around the issue can help us pinpoint the associated code.
Video/Screenshot of Issue
  • Video/Screenshot of Issue - When appropriate and possible, please use the upload button image on the forums to include a screenshot or brief video of the bug/issue in action. This can help enhance your description of the issue.
Warnings Log & DxDiag
  • Warnings Log & DxDiag - If the issue you encountered happened on your most recent match, we would appreciate a copy of your DxDiag, Warning Logs, and Session Data file.
    • Warning Logs and Session Data files can be found in the Age of Mythology: Retold Beta folder (quick access > documents > my games > Age of Mythology: Retold Beta)
    • If you don’t have a local copy of your DxDiag, you can run a new DxDiag report following the steps HERE.

Once you’ve gathered these files, use THIS FORM to send in the files along with the URL of your Bug Report.