After the latest update today, the game doesn't launch anymore

  • GAME BUILD #: ######
    Update 58259

  • GAME PLATFORM: Steam / Microsoft Store

  • OPERATING SYSTEM: Windows 10 / Windows 8 / Windows 7 / Mac / Linux
    Windows 11, Geforce rtx 2060

:arrow_forward: ISSUE EXPERIENCED

When trying to launch the game from Steam or where ever, something seem to be happening, but nothing actually opens. No start screen, no nothing. The game was working perfectly before the update.

I click the play button in Steam. I wait the game to launch. Windows seem to be loading something. After a few second of loading, nothing happens. Steam also don’t recognize the game to be playing anymore.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

100% Every time I try to launch the game after the latest update.

Here’s the steps to reproduce the issue:

  1. Download latest update
  2. Try to play.

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

The game would launch…

It is the same for me

Hi @MrSorbias and @BicolorStar73 !

Could you add here the mdmps and logs of the day where this happens? Logs could be found here: “C:\Users\USER\Games\Age of Empires 2 DE\logs” and have this format “2022.01.20-18.28.40” and mdmp like: “AoE2DESteam-58115-2022.01.19-15.05.33.mdmp”


I think it’s not creating any new files to that folder when ever I try to launch AOE 2 DE

Also reinstalling the game doesn’t solve it either.

1 Like

Aw sad, lets see if @BicolorStar73 have better luck

Thanks for your time checking it anyway ^-^

@IkoKnight8151 . I can´t even find the logs. It´s like that folder is missing.
I´ve tried to reinstall, but nothing happened

1 Like

Thanks for checking it anyway

Having same issue, unable to launch the game since yesterday. is there any solution?

Go to “My Computer” and click on your C folder.

In there, click on the Users folder.

Then click within your user.

Go to the GAMES folder.

Then go to the Age of Empires 2 DE folder and you should see the logs folder within it.

I’ve found the Age of Empire 2DE folder, but the folder with logs is not there

I havent Found the logs at all for the game