It’s a problem that I only encounter in online matches, I think the trigger is random. Not every match happens, but I live in 8 out of 10 matches. I don’t get any error messages direct go to desktop the game is unplayable.
You can check the “Crash logs” section for “how to” recover crash info :
If you suspect the network, you can do that after (network logging) :
When you gathered enough info, fill out a bug report (use the provided template and don’t be afraid to provide even more info)
Thanks for your reply. I am encountering the same issue as tahaq1828. I am playing on Windows 10 and the game is from Microsoft Store.
I looked at the troubleshooting support you provided and generated the crash logs. Who should I get in touch with to take a look at these logs?
You’re welcome. You have to create a new topic in the “Report a bug” section (AoE 2 DE of course). Have a look at this before creating :
- A “Report bug” template is provided when creating a topic in “Report a bug section”.
- Better your report = better the chance your issue to be solved
I’m having the same problem as the OP – most network games drop to desktop, without any error, after ~20 minutes. Like the OP, I’m playing the Game Pass version (MS Store). The link about using the debug build appears to be for Steam users only. I’d like to file a new bug report but don’t see any way to generate network debug logs. Am I missing something?