Age of Empire 2:DE suddenly shuts down on online [xbox game pass]

[tahaq1828]

It’s a problem that I only encounter in online matches, I think the trigger is random. Not every match happens, but I live in 8 out of 10 matches. I don’t get any error messages direct go to desktop the game is unplayable.

[Mischkov]

Hi @tahaq1828,

You can check the “Crash logs” section for “how to” recover crash info :

How to find information for troubleshooting with Support

If you suspect the network, you can do that after (network logging) :

[HOW TO] Use the Enhanced Logging Build to generate Networking Logs (Disconnects)

If you are experiencing reliable disconnects or crashes from the game, a tool that can help you (and the Age of Empires team) understand the problem better is the ENHANCED LOGGING BUILD. What is the Enhanced Logging Build? Steam users can access a special Steam Beta branch called the Enhanced Logging Build. This branch will allow you to play with users on the main game branch, while generate advanced networking logs behind-the-scenes. These logs can help our team diagnose critical c…

When you gathered enough info, fill out a bug report (use the provided template and don’t be afraid to provide even more info)

[ObtuseRock]

Hi Mischkov,

Thanks for your reply. I am encountering the same issue as tahaq1828. I am playing on Windows 10 and the game is from Microsoft Store.

I looked at the troubleshooting support you provided and generated the crash logs. Who should I get in touch with to take a look at these logs?

Thanks.

[Mischkov]

Hi @ObtuseRock,

@ObtuseRock

Thanks for your reply. I am encountering the same issue as tahaq1828. I am playing on Windows 10 and the game is from Microsoft Store.

I looked at the troubleshooting support you provided and generated the crash logs. Who should I get in touch with to take a look at these logs?

You’re welcome. You have to create a new topic in the “Report a bug” section (AoE 2 DE of course). Have a look at this before creating :

[HOW TO] Report a Bug in AOE II: DE

As with any game, there are bound to be errors or issues which cause unanticipated or unexpected results while you’re playing. These are known as “bugs,” and this is where you can report them! Before you create a new post… …please check out the following support pages: Age of Empires II: Definitive Edition Support & FAQ - This page covers common questions and technical issues, and offers some base troubleshooting advice. Age of Empires II: Definitive Edition Known Issues & Solut…

Notes :

• A “Report bug” template is provided when creating a topic in “Report a bug section”.
• Better your report = better the chance your issue to be solved

[Thw0rted]

I’m having the same problem as the OP – most network games drop to desktop, without any error, after ~20 minutes. Like the OP, I’m playing the Game Pass version (MS Store). The link about using the debug build appears to be for Steam users only. I’d like to file a new bug report but don’t see any way to generate network debug logs. Am I missing something?