Age of Empires DE opens then closes after initial splash screen

I have just downloaded the new client via GamePass for PC but the splash screen shows and after it disappears nothing happens.

  • I am running Win 10 1903.
  • I have a built in administrator account but cannot launch the game as that account because I only have the game pass licence.
  • I don’t know how to enable DirectPlay or check if it is already enabled.
  • Microsoft Game Services for Xbox is installed.
  • All PC drivers and BIOS are up to date.
  • According to the MS Store, my PC meets the minimum system requirements (screenshots of DirectX report below).

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