Hi, I’ve got the steam version of the game.
Every time I start the game the screen freezes on the Microsoft Studios logo or a black screen. After a few seconds, the menu music starts playing and I can press the buttons but I still only see the MS Studios logo or a black screen. Then after a few more seconds, the game crashes.
I’ve tried reinstalling, installing on a different drive, reinstalling graphics drivers, all the suggestions from the game crash articles on the help site, and rebooting the PC but all to no avail. The weird thing is that this problem is only on my gaming PC. I tried the game on my laptop and it worked perfectly fine.
Edit: I’ve managed to fix the problem with help from another forum. Go to the video folder in your game directory ( Steam\steamapps\common\AoEDE\Assets\Video ) and delete Microsoft_Studios.