If it doesn’t work, try these steps. They are from a Windows support member:
- Logout from Xbox app and Microsoft Store app
- Look for the Xbox app and Microsoft Store in the Windows menu, right-click, click app settings and then click terminate, restore and reset.
- Clear the store cache type ‘‘wsreset’’ in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.
- Open the Microsoft Store, click on ‘‘library’’ in the lower-left corner then ‘‘get updates’’ and update everything.
- Login with your account again in both apps and try again.