Steam Crash that happened at 12:05-12:06 Est on Sunday.
My second monitor that I wasn’t playing on went black, which by now I realize means I’m gonna crash in about a minute. I was playing multiplayer and surely enough I crashed a minute later. The age3log is as follows:
===============================================================
File ‘Age3Log.txt’ opened at Sun Nov 8 12:05:28 2020
===============================================================
PreGame 16648: Account Event - New State: AttemptingLogIn, Old State: Invalid, Last Error ID: None
PreGame 16801: Game locale: English
PreGame 21644: SetupMovie: 1920 x 1080 c:\program files (x86)\steam\steamapps\common\aoe3de\Game\Movies\AOE_Microsoft.bk2
PreGame 24365: SetupMovie: 1920 x 1080 c:\program files (x86)\steam\steamapps\common\aoe3de\Game\Movies\Tantalus.bk2
PreGame 25006: SetupMovie: 1920 x 1080 c:\program files (x86)\steam\steamapps\common\aoe3de\Game\Movies\ForgottenEmpires.bk2
PreGame 25356: SetupMovie: 1920 x 1080 c:\program files (x86)\steam\steamapps\common\aoe3de\Game\Movies\IntroMovie.bk2
PreGame 28086: Game startup complete (28.05 sec)!
PreGame 28086: ------------------------------------------------------------
PreGame 34039: Account Event - New State: LoggedIn, Old State: AttemptingLogIn, Last Error ID: None
That does not provide good details so I went into Windows Event viewer and found the following details about the crash that seems to have come 5 minutes before my 2nd monitor went black at 12:00:05, five seconds past noon.
Here are the screenshots of those details on the windows event viewer:
The full text of the general error box is as follows:
Faulting application name: AoE3DE_s.exe, version: 100.12.5208.0, time stamp: 0x5f9ffea3
Faulting module name: AoE3DE_s.exe, version: 100.12.5208.0, time stamp: 0x5f9ffea3
Exception code: 0xc0000005
Fault offset: 0x00000000004b0be2
Faulting process id: 0xd18
Faulting application start time: 0x01d6b5ede60e5e95
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\AoE3DE\AoE3DE_s.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\AoE3DE\AoE3DE_s.exe
Report Id: da84b957-38ee-4bcc-9fa7-8b0388452421
Faulting package full name:
Faulting package-relative application ID:
Under the ‘details’ tab instead of the ‘general’ tab we get this under 'friendly view’
- System
|||- Provider
| [ Name] Application Error |
|---|
|||- EventID 1000
| [ Qualifiers] 0 |
|---|
Version 0
Level 2
Task 100
Opcode 0
Keywords 0x80000000000000
|||- TimeCreated
| [ SystemTime] 2020-11-08T17:00:05.1217826Z |
|---|
EventRecordID 4799
Correlation
|||- Execution
[ ProcessID] 0
| [ ThreadID] 0 |
|---|
Channel Application
Computer DESKTOP-FOI4TTM
Security
- EventData
AoE3DE_s.exe
100.12.5208.0
5f9ffea3
AoE3DE_s.exe
100.12.5208.0
5f9ffea3
c0000005
00000000004b0be2
d18
01d6b5ede60e5e95
C:\Program Files (x86)\Steam\steamapps\common\AoE3DE\AoE3DE_s.exe
C:\Program Files (x86)\Steam\steamapps\common\AoE3DE\AoE3DE_s.exe
da84b957-38ee-4bcc-9fa7-8b0388452421
However even though it looks like the crash was inevitable at noon, the actual crash happened 5 minutes later as I detailed earlier, this error appears in windows event viewer as well as you can see in the screenshot above.
Here is a screenshot of the details in the general tab:
Here is the text in the general box:
Faulting application name: bad_module_info, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x00000000
Fault offset: 0x0000000000000000
Faulting process id: 0x3ce8
Faulting application start time: 0x01d6b5f14ef9e67c
Faulting application path: bad_module_info
Faulting module path: unknown
Report Id: a489462f-0c2c-487e-8a36-7c34571d9a71
Faulting package full name:
Here is the text under the details tab
- System
|||- Provider
| [ Name] Application Error |
|---|
|||- EventID 1000
| [ Qualifiers] 0 |
|---|
Version 0
Level 2
Task 100
Opcode 0
Keywords 0x80000000000000
|||- TimeCreated
| [ SystemTime] 2020-11-08T17:05:23.4973761Z |
|---|
EventRecordID 4804
Correlation
|||- Execution
[ ProcessID] 0
| [ ThreadID] 0 |
|---|
Channel Application
Computer DESKTOP-FOI4TTM
Security
- EventData
bad_module_info
0.0.0.0
00000000
unknown
0.0.0.0
00000000
00000000
0000000000000000
3ce8
01d6b5f14ef9e67c
bad_module_info
unknown
a489462f-0c2c-487e-8a36-7c34571d9a71
I have no clue what’s going on but this games performance is atrocious and I literally crash at least once a day, if not several times a day. Please fix this I’m losing all hope in this game.