AOE 2 consistent crashing during games

TSatanT · March 10, 2020, 5:28pm

Game Version:

Build (####) 101.101.35209.0.0
Platform= Microsoft (xbox app for pc)

Issue:

Game crashing randomly, I thought it was a mod I was using, 8x tech mod, but I tried without it and tried multiplayer games all crash randomly, could last like 60 minutes could last 10 but it still crashes to desktop without any error message…

Reproduction Steps:

Start up game
Play any game, it crashes after an unspecific amount of time, logs attached

logs(i copy/pasted wouldnt let me upload cause im new…)
Main line I noticed that stood out just encase it helps:
Exception type 0xc0000005 occurred at 00007ff7fabc82b9

Initializing Time System
Initializing Command Line
Constant Logging is OFF
Verbose Logging is OFF
Startup is being logged
Age of Empires II DE start at 2020-03-10T16:42:51.209Z
Build version: 101.101.35209.0
Build config: Final XBL D3D11, built on GPSBUILD014, at 2020-02-11T22:21:55
DirectX Setup is being logged
Initializing Performance Profiler
Gathering System Information
Processor architecture: x64 (AMD or Intel) type 86/x64
Processor level 23, revision 28928
Number of processors = 12
Multi core processor #0, efficiency class 0, 1 groups
Processor group 0, affinity 0x3
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x3, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x3, group=0
L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x3, group=0
L3 unified cache: line size=64 bytes, size=16777216 bytes, affinity=0x3f, group=0
Multi core processor #1, efficiency class 0, 1 groups
Processor group 0, affinity 0xc
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc, group=0
L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc, group=0
Multi core processor #2, efficiency class 0, 1 groups
Processor group 0, affinity 0x30
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x30, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x30, group=0
L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x30, group=0
Multi core processor #3, efficiency class 0, 1 groups
Processor group 0, affinity 0xc0
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc0, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc0, group=0
L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc0, group=0
L3 unified cache: line size=64 bytes, size=16777216 bytes, affinity=0xfc0, group=0
Multi core processor #4, efficiency class 0, 1 groups
Processor group 0, affinity 0x300
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x300, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x300, group=0
L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x300, group=0
Multi core processor #5, efficiency class 0, 1 groups
Processor group 0, affinity 0xc00
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc00, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc00, group=0
L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc00, group=0
NUMA Node #0
Group max: 1, active groups: 1
Group #0, 12/12 active processors, affinity mask:0xfff
Total physical memory is 16.000 GB
Maximum system memory: 15.922 GB currently available:11.994 GB
Primary display resolution is 1920x1080, desktop size is 1940x1100
Graphics Adapter Name: AMD Radeon RX 5700 XT
Adapter LUID: 00000000:0000fa8c
Vendor: 4098 device ID:29471 subsys ID:1459689090 rev:193
Dedicated VRAM: 8151.43 MB
Dedicated system RAM: 0.00 MB
Shared RAM: 8152.01 MB
System has no battery
Battery saver is OFF
Benchmark quad write: 5.473800 milliseconds == 8769.04 MB/s
Benchmark fast write: 5.426000 milliseconds == 8846.30 MB/s
Benchmark slow write: 5.447667 milliseconds == 8811.11 MB/s
CPU rating: 14846.3, GPU rating: 8151.4
Initializing Telemetry Manager
Initializing Time System
Setting Up Systems
Initializing Registry Options
Setting Program Defaults
Setting up main window
Initializing Reflect
Register Classes
Initializing Speech Synthesis
Initializing Achievement Manager
Initializing UI Widget Manager
Initializing Campaign File Type
Initializing SP Savegame File Type
Initializing MP Savegame File Type
Initializing Random Map File Type
Initializing Random Map Group Manager
Initializing Scenario File Type
Initializing Wwise Manager
Initializing Civilization
Initializing Error Handler
Initializing File System
Initializing DLC Manager
Initializing XBL System
Initializing Tool Manager
Initializing Mod Manager
Initializing Loggg System
Initializing Time System
Initializing UI System
Initializing Additional Options
Initializing Localization Manager
Initializing Font Manager
Initializing Terrain
Initializing Game Version Manager
Initializing FPS Control
Initializing Difficulty
Initializing Game Mode
Initializing Player Profile Manager
Initializing Update Manager
Initializing Panel System
Initializing Screen Stack
Initializing Sync Logger
Initializing Random Manager
Initializing Network speed Data
Active Launch Options: none
Initializing Game
Setting up graphics
Setting up mouse
Setting up screen
Setting up chat
Setting up comm handler
Setting version info: app = 35209 data = 0 mod = 0 version = 56950784
Setup mod manager
Setup post mod manager
Installing modded languages
Opening resource packages
Setting up palettes
Setting up shapes
Setting up save map area
Setting up sound system
Setting up screen resolution
Available resolutions:3840x2160, 3200x1800, 2560x1440, 1920x1080, 1680x1050, 1600x900, 1440x900, 1280x1024, 1280x800, 1280x720, 1152x864, 1024x768
Recommended settings:
resolution: 1920 x 1080
downscale percentage = 100
high-resolution assets = YES
antialiasing = YES
fog = YES, animatedFogBorder = YES
edge-blur = YES
bloom = YES
vsync = NO
File System Ready
Launching intro video AOEIIDE_TITLEVIDEO
Setting up video system
Opening video
Setting up interface messages
Loading player profile
Setting up hotkeys
Total Initialization Time: 42712 ms
Running Game
Total Texture Load Time: 0 ms
Loading player profile
Setting up hotkeys
Loading player profile
Setting up hotkeys
Closing video
Save result:Success
Save result:Success
Save result:Success
Save result:Success
Save result:Success
Exception type 0xc0000005 occurred at 00007ff7fabc82b9
Writing out log

idk if it will be asked but just incase, my specs are no issue, I’ll list them as well:
CPU: Ryzen 5 3600
GPU:XFX RX 5700XT
RAM:16gb ddr4 3200mhz

FallMantella909 · April 13, 2020, 1:14pm

Same issue here. Game crashes to desktop and have done so since release. In the mean time I have upgraded the motherboard and reinstalled Windows 10. Issue persists.

Ryzen 3700X
32GB DDR4 @3200 and @3600, both crashes
GTX 1080TI

Tried with and without UHD pack. Lowest and high settings. Crashes to desktop without any error.

log

Initializing Time System
Initializing Command Line
Constant Logging is OFF
Verbose Logging is OFF
Startup is being logged
Age of Empires II DE start at 2020-04-13T12:04:25.104Z
Build version: 101.101.36202.0
Build config: Final Steam D3D11, built on WORLDSEDGE02, at 2020-03-25T11:17:46
DirectX Setup is being logged
Initializing Performance Profiler
Gathering System Information
Processor architecture: x64 (AMD or Intel) type 86/x64
Processor level 23, revision 28928
Number of processors = 16
Multi core processor #0, efficiency class 0, 1 groups
Processor group 0, affinity 0x3
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x3, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x3, group=0
L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x3, group=0
L3 unified cache: line size=64 bytes, size=16777216 bytes, affinity=0xff, group=0
Multi core processor #1, efficiency class 0, 1 groups
Processor group 0, affinity 0xc
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc, group=0
L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc, group=0
Multi core processor #2, efficiency class 0, 1 groups
Processor group 0, affinity 0x30
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x30, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x30, group=0
L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x30, group=0
Multi core processor #3, efficiency class 0, 1 groups
Processor group 0, affinity 0xc0
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc0, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc0, group=0
L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc0, group=0
Multi core processor #4, efficiency class 0, 1 groups
Processor group 0, affinity 0x300
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x300, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x300, group=0
L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x300, group=0
L3 unified cache: line size=64 bytes, size=16777216 bytes, affinity=0xff00, group=0
Multi core processor #5, efficiency class 0, 1 groups
Processor group 0, affinity 0xc00
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc00, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc00, group=0
L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc00, group=0
Multi core processor #6, efficiency class 0, 1 groups
Processor group 0, affinity 0x3000
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x3000, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x3000, group=0
L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x3000, group=0
Multi core processor #7, efficiency class 0, 1 groups
Processor group 0, affinity 0xc000
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc000, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc000, group=0
L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc000, group=0
NUMA Node #0
Group max: 1, active groups: 1
Group #0, 16/16 active processors, affinity mask:0xffff
Total physical memory is 32.000 GB
Maximum system memory: 31.951 GB currently available:24.344 GB
Page file size: 36.951 GB currently available:25.921 GB
Maximum virtual memory: 16383.999 GB currently available:16383.999 GB extended currently available:0.000 GB
Primary display resolution is 2560x1440, desktop size is 5140x1460
Graphics Adapter Name: NVIDIA GeForce GTX 1080 Ti
Adapter LUID: 00000000:00009bab
Vendor: 4318 device ID:6918 subsys ID:1148262874 rev:161
Dedicated VRAM: 11127.00 MB
Dedicated system RAM: 0.00 MB
Shared RAM: 16359.13 MB
System has no battery
Battery saver is OFF
Benchmark quad write: 3.990133 milliseconds == 12029.67 MB/s
Benchmark fast write: 4.034334 milliseconds == 11897.88 MB/s
Benchmark slow write: 4.051233 milliseconds == 11848.24 MB/s
CPU rating: 19897.9, GPU rating: 11127.0
Checking graphics driver version
Found graphics driver info:
Driver for:NVIDIA GeForce GTX 1080 Ti by: NVIDIA
Internal driver version: 26.21.14.4575
User driver version: 445.75
Driver date: 3-17-2020
Initializing Telemetry Manager
Initializing Time System
Setting Up Systems
Initializing Registry Options
Setting Program Defaults
Setting up main window
Initializing Reflect
Register Classes
Initializing Speech Synthesis
Initializing Achievement Manager
Initializing UI Widget Manager
Initializing Campaign File Type
Initializing SP Savegame File Type
Initializing MP Savegame File Type
Initializing Random Map File Type
Initializing Random Map Group Manager
Initializing Scenario File Type
Initializing Wwise Manager
Initializing Civilization
Initializing Error Handler
Initializing File System
Initializing DLC Manager
Initializing Steam System
Initializing Tool Manager
Initializing Mod Manager
Initializing Loggg System
Initializing Time System
Initializing UI System
Initializing Additional Options
Initializing Localization Manager
Initializing Font Manager
Initializing Terrain
Initializing Game Version Manager
Initializing FPS Control
Initializing Difficulty
Initializing Game Mode
Initializing Player Profile Manager
Initializing Update Manager
Initializing Panel System
Initializing Screen Stack
Initializing Sync Logger
Initializing Random Manager
Initializing Network speed Data
This Steam account 76561197970783725 is online
Active Launch Options: none
Initializing Game
Setting up graphics
Setting up mouse
Setting up screen
Setting up chat
Setting up comm handler
Setting version info: app = 36202 data = 0 mod = 0 version = 56950784
Setup mod manager
Setup post mod manager
Installing modded languages
Opening resource packages
Setting up palettes
Setting up shapes
Setting up save map area
Setting up sound system
Setting up screen resolution
Available resolutions:2560x1440, 1920x1440, 1920x1200, 1920x1080, 1680x1050, 1600x1200, 1600x1024, 1600x900, 1440x900, 1366x768, 1360x768, 1280x1024, 1280x960, 1280x800, 1280x768, 1280x720, 1152x864, 1024x768
Recommended settings:
resolution: 2560 x 1440
downscale percentage = 100
high-resolution assets = YES
antialiasing = YES
fog = YES, animatedFogBorder = YES
edge-blur = YES
bloom = YES
vsync = NO
File System Ready
Launching intro video AOEIIDE_TITLEVIDEO
Setting up video system
Opening video
Setting up interface messages
Loading player profile
Setting up hotkeys
Total Initialization Time: 6205 ms
Running Game
Total Texture Load Time: 0 ms
Loading player profile
Setting up hotkeys
Closing video
Sync is being logged
Sync is being logged
Exception type 0xc0000005 occurred at 00007ffd3e55e201
Writing out log

Initializing Time System
Initializing Command Line
Constant Logging is OFF
Verbose Logging is OFF
Startup is being logged
Age of Empires II DE start at 2020-04-13T11:32:19.707Z
Build version: 101.101.36202.0
Build config: Final Steam D3D11, built on WORLDSEDGE02, at 2020-03-25T11:17:46
DirectX Setup is being logged
Initializing Performance Profiler
Gathering System Information
Processor architecture: x64 (AMD or Intel) type 86/x64
Processor level 23, revision 28928
Number of processors = 16
Multi core processor #0, efficiency class 0, 1 groups
Processor group 0, affinity 0x3
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x3, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x3, group=0
L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x3, group=0
L3 unified cache: line size=64 bytes, size=16777216 bytes, affinity=0xff, group=0
Multi core processor #1, efficiency class 0, 1 groups
Processor group 0, affinity 0xc
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc, group=0
L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc, group=0
Multi core processor #2, efficiency class 0, 1 groups
Processor group 0, affinity 0x30
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x30, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x30, group=0
L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x30, group=0
Multi core processor #3, efficiency class 0, 1 groups
Processor group 0, affinity 0xc0
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc0, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc0, group=0
L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc0, group=0
Multi core processor #4, efficiency class 0, 1 groups
Processor group 0, affinity 0x300
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x300, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x300, group=0
L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x300, group=0
L3 unified cache: line size=64 bytes, size=16777216 bytes, affinity=0xff00, group=0
Multi core processor #5, efficiency class 0, 1 groups
Processor group 0, affinity 0xc00
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc00, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc00, group=0
L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc00, group=0
Multi core processor #6, efficiency class 0, 1 groups
Processor group 0, affinity 0x3000
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x3000, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x3000, group=0
L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0x3000, group=0
Multi core processor #7, efficiency class 0, 1 groups
Processor group 0, affinity 0xc000
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc000, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc000, group=0
L2 unified cache: line size=64 bytes, size=524288 bytes, affinity=0xc000, group=0
NUMA Node #0
Group max: 1, active groups: 1
Group #0, 16/16 active processors, affinity mask:0xffff
Total physical memory is 32.000 GB
Maximum system memory: 31.951 GB currently available:25.293 GB
Page file size: 36.951 GB currently available:26.855 GB
Maximum virtual memory: 16383.999 GB currently available:16383.999 GB extended currently available:0.000 GB
Primary display resolution is 2560x1440, desktop size is 5140x1460
Graphics Adapter Name: NVIDIA GeForce GTX 1080 Ti
Adapter LUID: 00000000:00009bab
Vendor: 4318 device ID:6918 subsys ID:1148262874 rev:161
Dedicated VRAM: 11127.00 MB
Dedicated system RAM: 0.00 MB
Shared RAM: 16359.13 MB
System has no battery
Battery saver is OFF
Benchmark quad write: 3.664833 milliseconds == 13097.46 MB/s
Benchmark fast write: 3.732567 milliseconds == 12859.78 MB/s
Benchmark slow write: 3.700000 milliseconds == 12972.97 MB/s
CPU rating: 20859.8, GPU rating: 11127.0
Checking graphics driver version
Found graphics driver info:
Driver for:NVIDIA GeForce GTX 1080 Ti by: NVIDIA
Internal driver version: 26.21.14.4575
User driver version: 445.75
Driver date: 3-17-2020
Initializing Telemetry Manager
Initializing Time System
Setting Up Systems
Initializing Registry Options
Setting Program Defaults
Setting up main window
Initializing Reflect
Register Classes
Initializing Speech Synthesis
Initializing Achievement Manager
Initializing UI Widget Manager
Initializing Campaign File Type
Initializing SP Savegame File Type
Initializing MP Savegame File Type
Initializing Random Map File Type
Initializing Random Map Group Manager
Initializing Scenario File Type
Initializing Wwise Manager
Initializing Civilization
Initializing Error Handler
Initializing File System
Initializing DLC Manager
Initializing Steam System
Initializing Tool Manager
Initializing Mod Manager
Initializing Loggg System
Initializing Time System
Initializing UI System
Initializing Additional Options
Initializing Localization Manager
Initializing Font Manager
Initializing Terrain
Initializing Game Version Manager
Initializing FPS Control
Initializing Difficulty
Initializing Game Mode
Initializing Player Profile Manager
Initializing Update Manager
Initializing Panel System
Initializing Screen Stack
Initializing Sync Logger
Initializing Random Manager
Initializing Network speed Data
This Steam account 76561197970783725 is online
Active Launch Options: none
Initializing Game
Setting up graphics
Setting up mouse
Setting up screen
Setting up chat
Setting up comm handler
Setting version info: app = 36202 data = 0 mod = 0 version = 56950784
Setup mod manager
Setup post mod manager
Installing modded languages
Opening resource packages
Setting up palettes
Setting up shapes
Setting up save map area
Setting up sound system
Setting up screen resolution
Available resolutions:2560x1440, 1920x1440, 1920x1200, 1920x1080, 1680x1050, 1600x1200, 1600x1024, 1600x900, 1440x900, 1366x768, 1360x768, 1280x1024, 1280x960, 1280x800, 1280x768, 1280x720, 1152x864, 1024x768
Recommended settings:
resolution: 2560 x 1440
downscale percentage = 100
high-resolution assets = YES
antialiasing = YES
fog = YES, animatedFogBorder = YES
edge-blur = YES
bloom = YES
vsync = NO
File System Ready
Launching intro video AOEIIDE_TITLEVIDEO
Setting up video system
Opening video
Setting up interface messages
Loading player profile
Setting up hotkeys
Total Initialization Time: 9447 ms
Running Game
Total Texture Load Time: 0 ms
Loading player profile
Setting up hotkeys
Closing video
Sync is being logged
Sync is being logged
Exception type 0xc0000005 occurred at 00007ffd3e55e201
Writing out log

Alan01001011 · April 13, 2020, 6:50pm

Hi All,

Same issue here. Crashes on two completely different PCs.
No error messages on any of them.
No entries in Event Viewer.
Nothing substantial in the Logs folder.

Are there any proper crash logs available?

Alan01001011 · April 14, 2020, 8:45am

Hi All,

Further updates on this. Game does not crash at all while on single-player, but it crashes VERY quickly on multiplayer mode.

BaseTeacher1182 · April 14, 2020, 5:45pm

Getting same bugs here on STEAM. The game would keep crashing both on singleplayer and multiplayer games without error message.

Developers? Anyone?