AoE II DE crashes a few minutes into startup

Age of Empires II: DE II - Report a Bug
1

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 101.102.48944.0 #(114480)
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.

For about a day and a half now, my game has started crashing shortly after starting up/sometimes a little more than 5 minutes into gameplay. There’s no error message that pops up–the game closes instantly. At first I thought it was my mods (music and some visuals), so I turned them off, but I was still crashing. I verified game files, updated my Nvidia driver, and updated Windows to no avail. After a while, the game seemed to work, where I was able to play without crashing, which was last night, 6/27. I booted the game up again today, 6/28, though, and now the game has started crashing again. Meanwhile, from 6/26 backward, the game ran perfectly, even with mods.

I’ve been checking the crash report texts in file explorer, and what I’ve found is that every crash ends with “[rlink - error]” and a “XboxPlatform::SetPresence not successful: XboxLiveContext is null”, but considering that AoE does not explicitly require an Xbox account, I don’t know if this is the problem. My brother has played the game perfectly fine with no crashes on his account on the same computer. But on 6/26, however, I did play my first two ranked games, so I am wondering if that is the issue.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Open the game through Steam, either skipping the intros or watching them fully.
  2. Either wait on the Menu screen or start a match/campaign/replay
  3. After anywhere from 1 minute to 10 minutes in, the game shuts off.

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

Flawless gameplay on multiplayer or singleplayer either with or without mods (I use mods which add music).

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

Below is a section from the latest crash report. This section looks identical to all of the other crash reports I have had (about 15 or so). Since no error message/popup is displayed when the game crashes, this is all I have.

Screenshot 2024-06-28 193119
Screenshot 2024-06-28 1931191001×514 14.1 KB

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

*I tried to attach the same file of the above picture as well as the Age2CrashReport.txt file, but newcomers are not allowed to attach files.

2

Have you tried to unistall and reinstall the game?

Sometimes during the game with or without mods or also during lunch the game, it does not link correctly some files or lose the link with that files.

This is happend to me with another game where after some time the game’s window moves in icon and I lose all audio. To solve this problem I must enter inside the option, reconfirm the settings and the audio comes back to work correctly.

3

I didn’t try to uninstall/reinstall at all, but I did find out what the problem actually was. When I play I usually have Discord open and am frequently in voice calls. I also turned on the Discord overlay, which I discovered can be demanding on some games, AOE2 included. So once I turned that off, the problem was fixed.