AoE2DE.exe stopped interacting with Windows V 36202

Age of Empires II: DE II - Report a Bug
1

Game Version:

  • Build: 36202
  • Platform: Microsoft Store
  • Operating System: Windows 10
  • Gamertag: SilverHawk#4700 (SilverHawk4700)(P.S. Would LOVE to see an update to the new Gamertag system)

Issue:

Game crashes at odd times. Usually during the intro video, but if video is skipped I can usually click around and the menus and MAYBE launch a Standard Game. Game crashes soon after however. I made a bunch of upgrades to my system recently, but this issue only started after cloning my Windows Hard Drive to an SSD. Game launched/played fine on HDD.

Reproduction Steps:

Here’s how to reproduce the problem:

  1. Upgrade PC to Western Digital Blue M.2 SSD
  2. Launch the game

Crash Event Info:

Source
AoE2DE.exe

Summary
Stopped responding and was closed

Date
‎4/‎24/‎2020 12:28 PM

Status
Report sent

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: \?\Volume{97fb0c80-cbff-b10d-db75-e48ef1994d85}\Game\AoE2DE.exe

Problem signature
Problem Event Name: MoAppHang
Package Full Name: Microsoft.MSPhoenix_101.101.36202.0_x64__8wekyb3d8bbwe
Application Name: praid:App
Application Version: 0.0.0.0
Application Timestamp: 00000000
Hang Signature: 0a4f
Hang Type: 2097152
OS Version: 10.0.18362.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: 0a4f2f46dd37aabb217fc25a94e02355
Additional Hang Signature 2: da37
Additional Hang Signature 3: da370c0eba5ae12595d6c0d6ce6c4439
Additional Hang Signature 4: 0a4f
Additional Hang Signature 5: 0a4f2f46dd37aabb217fc25a94e02355
Additional Hang Signature 6: da37
Additional Hang Signature 7: da370c0eba5ae12595d6c0d6ce6c4439

Extra information about the problem
Bucket ID: a11e0afd2ef8c4bf23989816b1ec8078 (1412045706422419576)

2

Steps Completed in Attempt to Fix:

  1. Ensure that your computer meets the minimum requirements to play the game. :heavy_check_mark:
  2. Update your display drivers. :heavy_check_mark:
  3. Check your antivirus settings. :heavy_check_mark:
  4. Manually update Microsoft Visual C++ Redistributables and restart your machine. :heavy_check_mark:
  5. MICROSOFT STORE: Run the Windows 10 Store App Troubleshooter. :heavy_check_mark:
  6. Disconnect additional monitors. N/A
  7. Move the app to a different drive. :heavy_check_mark:

Currently Attempting:

Uninstall and reinstall Age of Empires II: Definitive Edition.

3

Final Verdict:

It appears a reinstall did the trick. :heavy_check_mark:

4

Same issue here! How did you fix it? I’ve tried almost everything…

5

How to do that? The game is broken for me too and Gaming Services is in an infinite install loop.

image
image891×176 3.29 KB

6

Should I just unistall it while Gaming Services is downloading? I haven’t played AoE in 3 days, someone please help me.