AoE2DE.exe stopped interacting with Windows V 36202

Game Version:

  • Build: 36202
  • Platform: Microsoft Store
  • Operating System: Windows 10
  • Gamertag: SilverHawk#4700 (SilverHawk4700)(P.S. Would LOVE to see an update to the new Gamertag system)


Game crashes at odd times. Usually during the intro video, but if video is skipped I can usually click around and the menus and MAYBE launch a Standard Game. Game crashes soon after however. I made a bunch of upgrades to my system recently, but this issue only started after cloning my Windows Hard Drive to an SSD. Game launched/played fine on HDD.

Reproduction Steps:

Here’s how to reproduce the problem:

  1. Upgrade PC to Western Digital Blue M.2 SSD
  2. Launch the game

Crash Event Info:


Stopped responding and was closed

‎4/‎24/‎2020 12:28 PM

Report sent

A problem caused this program to stop interacting with Windows.
Faulting Application Path: \?\Volume{97fb0c80-cbff-b10d-db75-e48ef1994d85}\Game\AoE2DE.exe

Problem signature
Problem Event Name: MoAppHang
Package Full Name: Microsoft.MSPhoenix_101.101.36202.0_x64__8wekyb3d8bbwe
Application Name: praid:App
Application Version:
Application Timestamp: 00000000
Hang Signature: 0a4f
Hang Type: 2097152
OS Version: 10.0.18362.
Locale ID: 1033
Additional Hang Signature 1: 0a4f2f46dd37aabb217fc25a94e02355
Additional Hang Signature 2: da37
Additional Hang Signature 3: da370c0eba5ae12595d6c0d6ce6c4439
Additional Hang Signature 4: 0a4f
Additional Hang Signature 5: 0a4f2f46dd37aabb217fc25a94e02355
Additional Hang Signature 6: da37
Additional Hang Signature 7: da370c0eba5ae12595d6c0d6ce6c4439

Extra information about the problem
Bucket ID: a11e0afd2ef8c4bf23989816b1ec8078 (1412045706422419576)

Steps Completed in Attempt to Fix:

  1. Ensure that your computer meets the minimum requirements to play the game. :heavy_check_mark:
  2. Update your display drivers. :heavy_check_mark:
  3. Check your antivirus settings. :heavy_check_mark:
  4. Manually update Microsoft Visual C++ Redistributables and restart your machine. :heavy_check_mark:
  5. MICROSOFT STORE: Run the Windows 10 Store App Troubleshooter. :heavy_check_mark:
  6. Disconnect additional monitors. N/A
  7. Move the app to a different drive. :heavy_check_mark:

Currently Attempting:

Uninstall and reinstall Age of Empires II: Definitive Edition.

Final Verdict:

It appears a reinstall did the trick. :heavy_check_mark:

Same issue here! How did you fix it? I’ve tried almost everything…

How to do that? The game is broken for me too and Gaming Services is in an infinite install loop.

Should I just unistall it while Gaming Services is downloading? I haven’t played AoE in 3 days, someone please help me.