AoEII:DE hangs when starting

Age of Empires II: DE Ask for Help
1

Hi. I cannot play the game. It was installed using the XBOX app in Windows 10.

When I click “Play” from the XBOX app, or when I try to start the game from the desktop link, a splash screen appears with the message “starting session…”, but it hangs there and never starts.

image
image1282×722 138 KB

In the Event Viewer, two application error messages appear.
First one is a .NET runtime error:

Application: GamingServicesTcui.exe
CoreCLR Version: 5.0.1522.11506
.NET Version: 5.0.15
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Management.ManagementException: Clase no válida 
   at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
   at System.Management.ManagementEventWatcher.Start()
   at GamingServicesTcui.ThemeWatcher..ctor()
   at GamingServicesTcui.App.OnStartup(StartupEventArgs e)
   at System.Windows.Application.<.ctor>b__1_0(Object unused)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)
   at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
--- End of stack trace from previous location ---
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.WrappedInvoke(Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   at System.Windows.Threading.Dispatcher.Invoke(DispatcherPriority priority, Delegate method, Object arg)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)
   at System.Windows.Threading.Dispatcher.Run()
   at System.Windows.Application.RunDispatcher(Object ignore)
   at System.Windows.Application.RunInternal(Window window)
   at System.Windows.Application.Run(Window window)
   at System.Windows.Application.Run()
   at GamingServicesTcui.App.Main()

The second one is an application error:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2023-06-07T23:04:22.7196008Z" /> 
  <EventRecordID>242165</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="0" ThreadID="0" /> 
  <Channel>Application</Channel> 
  <Computer>HPPacoAlcala</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>GamingServicesTcui.exe</Data> 
  <Data>12.77.2305.3001</Data> 
  <Data>620c1179</Data> 
  <Data>KERNELBASE.dll</Data> 
  <Data>10.0.19041.2913</Data> 
  <Data>a1c3e870</Data> 
  <Data>e0434352</Data> 
  <Data>000000000002cf19</Data> 
  <Data>8f0</Data> 
  <Data>01d99994644bb943</Data> 
  <Data>C:\Program Files\WindowsApps\Microsoft.GamingServices_12.77.3001.0_x64__8wekyb3d8bbwe\GamingServicesTcui\GamingServicesTcui.exe</Data> 
  <Data>C:\Windows\System32\KERNELBASE.dll</Data> 
  <Data>f8277178-6a90-43ac-8dec-8cfcde1fa692</Data> 
  <Data>Microsoft.GamingServices_12.77.3001.0_x64__8wekyb3d8bbwe</Data> 
  <Data>Microsoft.GamingServicesFT</Data> 
  </EventData>
  </Event>

A few other games present the same problem. For example, DOOM Classic 1993 behaves in a similar way. Quake, however, works perfectly.

I have Ultimate Game Pass.

Thanks in advance.

2

Windows updates ?
Updates common drivers ?

Tried to reinstall it? Sometimes these kind of stuff can have internal issues, where a reinstall can work wonders !

3

I have tried everything commonly suggested… you know:

  • Running sfc.
  • Running chkdsk.
  • Uninstall / Reinstall / Repair GamingServices.
  • Try to fix .NET Framework. At this point, it’s clear that it is a famework problem… however I have never find a solution or a clear procedure for uninstalling / repairing the framework. I have tried the Framework repair toolkit but it doesn’t work at all (it says that problems are corrected but that’s not true).
  • Starting in safe mode, disabling services, clean start… you know.
    And the problem is still there. I’m seriously thinking about reinstalling Windows!!!
4

Any idea about this? I have weeks trying to fix it without success.
Recently, I installed Doom Eternal… same problem, exactly the same, the game never starts.

5

Well the repair tool can sometimes help, but just go into Programms deinstall them all, and download a fresh one