Apparently I need to buy the game again

Age of Empires II: DE II - Report a Bug
1

:play_button: GAME INFORMATION

:backhand_index_pointing_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: last?
  • GAME PLATFORM: Microsoft Store
  • OPERATING SYSTEM: Windows 10

:play_button: ISSUE EXPERIENCED

:backhand_index_pointing_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
I can’t launch the game. It’s written that I cancel my purchase or something like this. (I have done nothing and I own the game since the begining of covid)
On microsoft store, I still own the game but it’s why I open the game that I have the error.

:play_button: FREQUENCY OF ISSUE

:backhand_index_pointing_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:play_button: REPRODUCTION STEPS

:backhand_index_pointing_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Open the game form the exe or for microsoft store

:play_button: EXPECTED RESULT

:backhand_index_pointing_down: What was SUPPOSED to happen if the bug you encountered were not present?
The game launch with no issue

:play_button: IMAGE

:backhand_index_pointing_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

image
image1513×634 114 KB

:play_button: GAME FILES (SAVE / RECORDING)

:backhand_index_pointing_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

2

Hi @JongleurMage203

This is an issue of Microsoft store and not an issue of the AoE2 game itself. If you didn’t request any refund or cancel this purchase, I would recommend to contact Microsoft store support.

Sometimes, this issue is because you need to log in on another Microsoft platform.