Apparently I need to buy the game again

[JongleurMage203]

GAME INFORMATION

^{These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.}

• GAME BUILD #: last?
• GAME PLATFORM: Microsoft Store
• OPERATING SYSTEM: Windows 10

ISSUE EXPERIENCED

^{DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.}
I can’t launch the game. It’s written that I cancel my purchase or something like this. (I have done nothing and I own the game since the begining of covid)
On microsoft store, I still own the game but it’s why I open the game that I have the error.

FREQUENCY OF ISSUE

^{How often does the issue occur? CHOSE ONE; DELETE THE REST!}

• 100% of the time / matches I play (ALWAYS)

REPRODUCTION STEPS

^{List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!}

Here’s the steps to reproduce the issue:

1. Open the game form the exe or for microsoft store

EXPECTED RESULT

^{What was SUPPOSED to happen if the bug you encountered were not present?}
The game launch with no issue

IMAGE

^{ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.}

GAME FILES (SAVE / RECORDING)

^{Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.}

[IvanHCastro]

Hi @JongleurMage203

This is an issue of Microsoft store and not an issue of the AoE2 game itself. If you didn’t request any refund or cancel this purchase, I would recommend to contact Microsoft store support.

Sometimes, this issue is because you need to log in on another Microsoft platform.