Aztec explorer skins are bugged, please fix as soon as possible

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 50830
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

The new aztec explorer skins are bugged in two ways:

  1. When applying them in the homecity screen, the previous model appears along the new one, and it gets fixed when reloading the city screen going back to the main menu

  2. With the new skin applied, the explorer appears with the old skin, the new one never appears ingame.

I’ll attach videos bellow.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Unlock skins
  2. Apply them in home city screen
  3. With the skin applied, go to a game: the skin won’t appear.

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?
Skins should work properly.

Please, if you can, release a hotfix with a solution for this bug as soon as possible, as the whole point of the event for some people are the skins, and it really takes the fun of grinding them each day if you are not going to able to use them until December.

Also, it would be good if we could try the skins in the PUP, so these cosmetic bugs could be found and fixed before the live release. Right now, it really bums me down not to be able to play with the new skins.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.
Here is the bug in the home city screen:
Age of Empires III Definitive Edition Aztec skin bug homecity - YouTube

Here is the bug ingame:
Age of Empires III Definitive Edition Aztec skin bug ingame - YouTube

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.


Thank you for reporting this issue. It will be forwarded to our team.

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