Can not unlock african hero skin correctly

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: ######
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.

I finished the activity task. But I can’t unlock african hero skin.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Start Game
  2. Click Homecity
  3. Cannot unlock african hero skin

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

unlock african hero skin correctly

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.



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Hi @Voldelf1, could you please send me a message containing your Steam ID?
The steam ID is the long number of your user folder found here:
C:\Users\<user>\Games\Age of Empires 3 DE

Then we can check the status of the items on the server and force-unlock the skins for you.
Thanks!

Hi Breadalus,I have the same problem



my steam ID: 76561199060692124
Thank you!

Hi @chutiencuong, I’ve forwarded your ID to the team and we should be able to unlock them soon for you.

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