Can not unlock african hero skin correctly

[Voldelf1]

GAME INFORMATION

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• GAME BUILD #: ######
• GAME PLATFORM: Steam
• OPERATING SYSTEM: Windows 10

ISSUE EXPERIENCED

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I finished the activity task. But I can’t unlock african hero skin.

FREQUENCY OF ISSUE

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• 100% of the time / matches I play (ALWAYS)

REPRODUCTION STEPS

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Here’s the steps to reproduce the issue:

1. Start Game
2. Click Homecity
3. Cannot unlock african hero skin

EXPECTED RESULT

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unlock african hero skin correctly

IMAGE

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[Breadalus]

Hi @Voldelf1, could you please send me a message containing your Steam ID?
The steam ID is the long number of your user folder found here:
C:\Users\<user>\Games\Age of Empires 3 DE

Then we can check the status of the items on the server and force-unlock the skins for you.
Thanks!

[chutiencuong]

Hi Breadalus,I have the same problem

my steam ID: 76561199060692124
Thank you!

[Breadalus]

Hi @chutiencuong, I’ve forwarded your ID to the team and we should be able to unlock them soon for you.