Can not use any of purchased civilizations

[artisticcheese]

GAME INFORMATION

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• GAME BUILD #: 100.15.59076.0 P1
• GAME PLATFORM: Microsoft Store
• OPERATING SYSTEM: Windows 11

ISSUE EXPERIENCED

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All purchased civilizations showing as not available, already tried to do all the vodoo eariler suggested in various thread on this forums, none worked.

FREQUENCY OF ISSUE

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• 100% of the time / matches I play (ALWAYS)

REPRODUCTION STEPS

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Here’s the steps to reproduce the issue:

1. Purchase a game
2. Enjoy trying to use purchased content

EXPECTED RESULT

^{What was SUPPOSED to happen if the bug you encountered were not present?}

Shall be able to play civs

IMAGE

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GAME FILES (SA

VE / RECORDING)
^{Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.}

[DrMaxy4142]

Please contact the age of empires support.
Sadly the Microsoft store often has these kind of issues.

https://support.ageofempires.com/hc/en-us/requests/new

[artisticcheese]

Support went nowhere, just told me that it has something to do with Microsoft store and create case there which is impossible to do since there is no direct support for Microsoft store purchase (at least I did not find one).

[DrMaxy4142]

Iirc you could contact the Microsoft " sales support " they also have a Live-Chat to assist