Cannot connect to my ESO account

I face a problem with my connection to my ESO account and I need your help. Firstly, I put my username and my password to login and they were not accepted even though I wrote them correctly. Afterwards, I answered correctly the secret question and a message appeared saying ‘’ Hint answer does not match’’. Finally, I entered my CD key and my product ID at the : in order to receive a password reset e-mail and no e-mail was sent to me. Please help me retrieve my account.
Thank you for your time.

My account : OTTOMAN14531453