Cannot see custom matches and matchmaking disabled

Age of Empires IV Ask for Help
1

Hi everyone! My partner and I recently downloaded Age of Empires 4 to play together; however, his game is running into matchmaking issues.

My games can see custom games and I can queue into PvP matches. His game is unable to - he sees no games in custom matches and when he queues for any type of multiplayer content he gets a “matchmaking disabled” message. We’ve tried uninstalling and reinstalling, restarting computer, making sure AoE4 bypasses Windows Firewall, and we’re at a loss. We’re unsure where to go from here.

Has anyone else run into this issue and able to help?

2

I’ve had the same issue for months. Tried everything AOE support suggested and contacted my ISP, reinstalled everything including windows and still nothing. Can’t even observe games and when I try to play with friends, we get an error saying cross platform play isn’t possible - even though we’re both playing on steam :confused: