Can't log out of Xbox Account on Steam

Age of Empires II: DE II - Report a Bug
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:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: June Patch
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.

Upon clicking the square at the top right corner of the screen and then accepting the prompt to log out, my Xbox username is just replaced with “Signing out of Xbox Network” and just stays like that. If I change menu I return to see it be reset to as if I hadn’t logged out at all. I’m attempting to log out so I can have my updated gamertag and Xbox profile picture be visible, if this issue is unresolvable any way to have that displayed would be also okay.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

(ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Press the upper square to the left of your player icon.
  2. Accept the prompt asking if you want to log out.
  3. It will now change the Xbox username to the right of your player icon and below your Steam name to “Signing out of Xbox Network” and will stay as such.

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

I assume its supposed to log me out and give me the option to sign in again but I’ve never tried before so I don’t know the exact interface of that.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

image

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

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Thank you @fluctuating
we’re now tracking this issue :slight_smile:

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Thank you but it seems to have solved itself? I tried again today, seeing the same results, but a good 10-20 minutes later, midgame I got a short pop up, I recognized the shape as the one seen to log into my account but it quickly disappeared. Upon leaving the match later I saw that I had indeed logged out it just took really long. Unfortunately to log back in I had to restart the app then click the option and now it works. The display for the log in was a bit pixelated though, low rez. I feel like alot of this might be a internet explorer issue since it seems to use that.

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Think I figured out how to fix this. Go to Windows Credential Manager and remove any generic login tokens with the prefix “Xbl”. The game will then prompt you to login again when you restart.

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