Civ select when queuing

Age of Empires II: DE II - Report a Bug
1

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: 101.101.56005.0 0
  • GAME PLATFORM: Microsoft Store
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
If I am queuing and I am on the civilization select screen when I get a game, everything becomes unclickable. I cannot then change civ, click ready or change colour.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Queue
  2. Open Civ select
  3. Get a match while choosing a civ.

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?
I should be able to select my civ, colour and click ready while there 1 min is counting down.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

2

Hi @AleksL101 !

We could not repro your issue, can you try to do this?

  1. In steam, in AOE2 game, Properties → Local Files → Verify Integrity of game files
  2. Reinstall the game
  3. Unable your mods
  4. Uninstall/unable your antivirus
  5. Reinstall your graphic drivers
  6. Update direct X
  7. Delete your user files

For deleting your user files, you should:

  1. Go to C:\Users\YOUR_USER\Games\Age of Empires 2 DE
  2. Copy your user folder to a safe place, it has lots of numbers.
  3. Delete the original and open the game again. A new user folder will be created

If this works, then copy back the files from your old user folder. Those files are in the folder C:\Users\YOUR_USER\Games\Age of Empires 2 DE<0>\Savegame, Recorded Games and Save games.

If that does not work, please contact with support:

https://support.ageofempires.com/hc/en-us/requests/new

Let me know if it works!