Constant crash gaming

:arrow_forward: GAME INFORMATION

  • GAME BUILD #: 101.102.30274.0 (#95810)
  • OPERATING SYSTEM: Windows 10 (My friends also have Win10)

:arrow_forward: ISSUE EXPERIENCED

The game shuts down with a critical error. But what kind of error is not written.

:arrow_forward: FREQUENCY OF ISSUE

  • 100% of the time / matches I play (ALWAYS)
    (Every time, after the game has passed 20 minutes and we, together with the AI, move into the castle age)

:arrow_forward: REPRODUCTION STEPS

The steps will not lead to a guaranteed critical error, but the game then turns off without exceptions, at least for one of us. (Sometimes the game is turned off at the same time for two, sometimes only one)
Here’s the steps to reproduce the issue:

  1. 3 people and 4 AI are playing against each other. Map size: max. Map Type: Yukotan. A truce of 50-60 minutes.
  2. The presence of nations from the latest DLC
  3. We develop our civilization within 20-25 minutes of playing time, after which everyone begins to move into the Castle Age
  4. IMPORTANT: Creation of the Church
  5. Start interacting with her: creating a monk or putting a relic inside
  6. At some point, the game turns off for 1-3 people with a critical error

Addition: we realized that the game can turn off when interacting with the Church, only for 10 error

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?
The expected result? A calm game in which we will have a confrontation and beautiful battles

:arrow_forward: IMAGE

Behind the error window, an Armenian monk put the relic in the Church and at that moment the game crashed

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

  • Errors in logs:

SyncMandatory is being logged
UnhandledExceptionResponse_BugSplat: IsSuspendingOrResuming() = false
UnhandledExceptionResponse_BugSplat: DisconnectRelicLink()

Only LAST Replay: (Because we completely reinstalled the game, in the last game we were already two against three AI)


Maybe the problem is in the nation we have chosen, maybe just errors in the network code, but it is no longer possible to play large-scale battles on a large map, because we do not even have time to develop a civilization, as the game crashes

1 Like

Have the same problem. Can’t normal play with my friends since last update…

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Same problem, since the update yesterday I can’t play normally because the game will crash at random moments. Also, the game menus will show random symbols from time to time instead of normal language.

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I didn’t have any crash but I experience a huge problem of slowdowns and I can’t play multiplayer in that way

@ Felizon89
Sorry, but we have not received a notification that the developers are aware of the problem, and we do not know when we will be able to play normally

Evidence that the relics cause the crash of the game - after that, the game turned off for the two of us:

1 Like

Sorry for the late answer. First of all, I recommend checking that everybody have their GPU driver up to date, make sure you have overlays, such as Nvidia, Discord, MSI Afterburner, Steam overlay… disabled, as these are known to cause issues. Lastly, if you are using a third party antivirus, make sure the whole folder of the game is in the exception list. We are investigating these issues listed here but can’t reroduce, we’ll still trying :slight_smile:

Oh I forgot, make sure you test the game with mods disabled. After an update, one or more mods can be outdated, causing the game to crash.

Thanks for your report.

1 Like

Hi !
All overlays have been disabled, and the crash of the game will be ~99% for at least one player if the warrior monk of the Armenians takes or puts the relic in the Church
Only official mods were used, for example, which were given as a reward for events. But disabling them does not help in any way =(

We were able to play the first game without crashes, but for some reason, occasionally everyone at the same time the game becomes very slow for 10-50 seconds. There were friezes before, but tolerable, now they are long and can prejudge the fate of a fortress or even a player’s base during an attack

And nobody is using a third party antivirus?

But I see that an update has been released now, so tomorrow we will gather again and test whether it is possible to collect relics by Armenian warrior monks

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imo the crashes are getting out of hand but not in the way of unfixed crashes, but rather that the dev team is asking players to disable all mods and bunch of other features such as nvidia/steam overlay etc.

I can understand the mod may cause crashes but I think dev team needs to look into them abit more other than just brush them a side due to “mods”. a lot of these bugs aren’t there previous patch so whats broken are caused by the patch, not the mods per se.

Getting crash even playing skirmish vs AI. It’s not about driver updates or my cpu’s specs. Got 32gb ram, i711800h with rtx 3060 and can’t play this game. Suddenly, game closing itself and i’m finding myself on my desktop. Using w11 now as operating system (it’s hilarious, forum cencored abbreviation of operating system btw).


yea its randomly crashing for us, prety frequent too like 50% of our game would either crash or desync.

something they did with AI’s behavior causing game to crash

1 Like

Did you ever find a fix? My games have been constantly crashing every time today! About 15-30min into every game!


we ended up using hardest AI and on official RMS it seems to crash less

went from like 70-80% of the game with extreme difficulty, down to maybe 20% instead with hardest

btw when I say crash, not 1 player crash, its all players. single player crash for other reason are not included in the stats above.

This issue should be fixed in the PUP beta build.