Crash after intro

[Trushna7921]

GAME INFORMATION

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• GAME BUILD #: 100.13.10442.0 (207050)
• GAME PLATFORM: Microsoft Store
• OPERATING SYSTEM: Windows 11

ISSUE EXPERIENCED

Ryzen 5 3600, Asrock B550M, 32GB Ram, Radeon RX6600XT, drivers 22.5.2

Game crashes after intro movie, probably a Direct3d11 Error HRESULT:-2005270522. See log attached.

Dxdiag here

DxDiag.txt

FREQUENCY OF ISSUE

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• 100% of the time / matches I play (ALWAYS)

REPRODUCTION STEPS

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Here’s the steps to reproduce the issue:

1. Start the game
2. Play intro
   3.Crash

EXPECTED RESULT

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IMAGE

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GAME FILES (SAVE / RECORDING)

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===============================================================
File ‘Age3Log.txt’ opened at Tue Jun 21 01:49:12 2022

===============================================================

PreGame 19: ************* Memory Report ***************
PreGame 19: There is 19 percent of memory in use.
PreGame 19: There are 33481432 total KB of physical memory.
PreGame 19: There are 26860784 free KB of physical memory.
PreGame 19: There are 68084440 total KB of paging file.
PreGame 19: There are 58728516 free KB of paging file.
PreGame 19: There are 137438953344 total KB of virtual memory.
PreGame 19: There are 137434556308 free KB of virtual memory.
PreGame 19: There are 0 free KB of extended memory.
PreGame 19: *******************************************
PreGame 3182: Account Event - New State: AttemptingLogIn, Old State: Invalid, Last Error ID: None
PreGame 4795: startGame : Sign In SUCCESS
PreGame 6339: ------------------------------------------------------------
PreGame 6339: Version: 100.13.10442.0 (207050)
PreGame 6339: ------------------------------------------------------------
PreGame 7985: Enabled Mods: None
PreGame 8074: Game locale: Italian
PreGame 14542: SetupMovie: 1920 x 1080 C:\Program Files\WindowsApps\Microsoft.MSGPBoston_100.13.10442.0_x64__8wekyb3d8bbwe\Game\Movies\AOE_Microsoft.bk2
PreGame 17227: SetupMovie: 1920 x 1080 C:\Program Files\WindowsApps\Microsoft.MSGPBoston_100.13.10442.0_x64__8wekyb3d8bbwe\Game\Movies\Tantalus.bk2
PreGame 19910: SetupMovie: 1920 x 1080 C:\Program Files\WindowsApps\Microsoft.MSGPBoston_100.13.10442.0_x64__8wekyb3d8bbwe\Game\Movies\ForgottenEmpires.bk2
PreGame 20132: SetupMovie: 1920 x 1080 C:\Program Files\WindowsApps\Microsoft.MSGPBoston_100.13.10442.0_x64__8wekyb3d8bbwe\Game\Movies\IntroMovie.bk2
PreGame 21468: Game startup complete (21.46 sec)!
PreGame 21468: ------------------------------------------------------------
PreGame 22424: startGame : End
PreGame 22441: APregame : EnterMode : Start
PreGame 22441: ************* Memory Report ***************
PreGame 22441: There is 22 percent of memory in use.
PreGame 22441: There are 33481432 total KB of physical memory.
PreGame 22441: There are 25806212 free KB of physical memory.
PreGame 22441: There are 68084440 total KB of paging file.
PreGame 22441: There are 56769076 free KB of paging file.
PreGame 22441: There are 137438953344 total KB of virtual memory.
PreGame 22441: There are 137432559808 free KB of virtual memory.
PreGame 22441: There are 0 free KB of extended memory.
PreGame 22441: *******************************************
PreGame 22441: APregame : EnterMode : Create Home City
PreGame 22465: APregame : EnterMode : EnterScreen : Start
PreGame 22465: APregame : EnterMode : EnterScreen : End
PreGame 22465: ModeTrack – entering mode 1 (Pregame) from mode 0 ()
PreGame 22481: APregame : EnterMode : End
PreGame 22481: XboxLiveStateChange - LoggedIn: true
PreGame 23693: A D3D11 Error has occurred and the game is forced to terminate. Verify your graphics drivers are up to date. (HRESULT:-2005270523), Istanza del dispositivo GPU sospesa. Utilizzare GetDeviceRemovedReason per determinare l’azione appropriata.
Reason: (HRESULT:-2005270522), La GPU non risponde a più comandi. È probabile che sia stato passato un comando non valido dall’applicazione chiamante.

[Trushna7921]

Still happens with latest build and latest Adrenalin drivers 22.6.1

[Griffeours]

Hi Trushna, I’m experiencing a similar issue with a ressembling PC configuration (AMD based) :
AMD Ryzen 9 5900HX
AMD Radeon RX 6800M
Drivers up to date.
Game downloaded from the XBox Game Pass App.

I don’t have a crash message though.

Any help on this topic would be greatly appreciated.

[Trushna7921]

It seems that In Adrenalin 22.5.2 and 22.6.1 something have been changed regarding the DirectX 11 implementation. That seems to be the issue

[Griffeours]

Thanks for the update!
I guess we have to wait for some kind of correction of this issue.

[CitingEgg894610]

Confirmed problem with last AMD Drivers, Adrenalin 22.5.2 and 22.6.1.

Reverted back to Adrenalin 22.4.1 and its working great now.

Thanks

[Griffeours]

Weirdly, the game works perfectly fine on the steam version.

[mast3rNZ]

FYI to those affected, this is working for me now on Adrenalin 2.8.1 (using AoE3DE from the Microsoft store). It might be fixed for you too.

[Revgard]

Hello everyone. I come here to share my way of fixing this issue. I know it has been more than a year from the last reply, and i’m just new here. If you happen to read this and have any other suggestion solution, let me/us know!

First of all, my crash was related of course with video performance, i crashed about 2-5 min in-game, single player or multiplayer; i figured out this has to do with the way the game asks for resources from your GPU, then it can’t receive whats requiered and crashes. I figured this out because after my actions to “solve” it, mini-lags still ocurred - the same mini-lagging wich did lead before to a D3D11 crash and exit of the game. Now this mini lags still occurs and are annoying but i get to play. They look and feel the same as the mini lag that is perceived when a CIV ages UP. Know what I mean?

THE SOLUTION: The only thing that finally stopped the crashes was the program GeForce Experience. I used it to set the configuration to full performance, as the image shows:

I have to make it clear, though, that before this, i did everything i found out there, in this post, other forums, and every recommendation for avoiding this crash, so I can’t specify if this method i am offering is the ultimate solution, or if it worked because of the summary of all of it.

Anyway, i’ll try to make a list of everything i did before finally solving my D3D11 crash (i did it but didnt fixed it)

• antivirus/malware ######### using Windows defender and Malwarebytes (found some bugs)

• system checks: SFC, DISM, both. I did fix a couple of files…

• Updated GPU driver (clean install) two times, also verifying DirectX version, Physix version, etc. (from GeForce Experience)

• Did a registry check and system repair, i think with Ccleaner AND Tweking.com-Windows_repair_aio (search it, it’s a weird program, but trusted by some geeks, so was enough for me… did repair 1 file/process)

• used adwcleaner.exe just in case, everything clear.

• Used Nvidia Panel control to: set “performance” on global setting, and also Picked Up AgeOfEmpiresIII.exe for configure some settings, as the frames per second (fps) set to max.60fps. Also, deactivated and tweaked some other things in search of full performance sacrificing quality… (don’t judge this decision, I have a powerfull computer but nothing seemed to work!)

• I set the Tunning to a Standard option (instead of “Performance”) (from my MotherBoard’s “Program Phantom Gaming Tunning”)

• i reseted/refreshed the memory? of the GPU before any play: windows+ctrl+shift+B (makes the motnitor blink a couple of times)

• also, used Nvidia Panel Control AND Windows graphic Settings to force the computer to ONLY USE Graphic card GPU, while in game and outside, just to make sure (but it did not made a diference).

• Inside the game, i limited the FPS to 60 again, and reduced some graphic settings: deactivated (bloom, antialising, Vsync) and set every configuration to medium/low and maybe shadows to high - but never ultra high) …this helped, but only to extend my game for about 5 min more. After this, i went directly to GeForece experience and set the already announced “solution”.

I struggled with this problem for about 5 days…
Before this, i used to have this crash for about 1 in 20-40 times, and after maybe more than 1-2 hours of in-game. I’ve played for about 220 hours by now…
What i can suspect did throw the spark that set the fire of crash after crash, was that i updated maybe 5 or 6 drivers in a row (audio, BT, wifi, graphics, and others…) and i didnt play again like for 1 or 2 days after that, and was very lazy to just uninstall everything/return to previous version when the crash started happening in-game. So i wanted to fix it the right way. It’s a problem of the video-resources needed that somehow the game can’t seem to get it the right way and crashes. As i played this a lot before the updates mentioned, i suspect it has to do with the last UpdatePatch 15.30007 (december 13th 2023) in combination with MY own upgrades.

I blame Microsoft anyway. My PC/GPU is very robust so this shouldnt happen in this game… hope this is fixed soon.