GAME INFORMATION
Game Crashes and doesn’t work
- GAME BUILD #: current steam version
- GAME PLATFORM: Steam
- OPERATING SYSTEM: Windows 10
ISSUE EXPERIENCED
Game still crashing after 6 months since release. Please for the love of god help me. Just set my world record for crash today after 1 minute and 1 second.
FREQUENCY OF ISSUE
80% of games I play (frequently)
REPRODUCTION STEPS
Literally play the game for 1 minute
EXPECTED RESULT
Normal game
IMAGE (Crash Log)
PreGame 40015: APregame : LeaveMode : Start
PreGame 40015: ModeTrack – leaving mode 1 (Pregame) going to mode 0 ()
PreGame 40017: APregame : LeaveMode : Destroyed City
PreGame 40017: APregame : LeaveMode : End
PreGame 40017: ModeTrack – entering mode 61 (Challenges) from mode 0 ()
PreGame 46425: ModeTrack – leaving mode 61 (Challenges) going to mode 0 ()
PreGame 46429: ModeTrack – entering mode 3 (SinglePlayerSetup) from mode 0 ()
PreGame 80708: ModeTrack – leaving mode 3 (SinglePlayerSetup) going to mode 0 ()
PreGame 80721: ModeTrack – entering mode 7 (RandomMapGame) from mode 0 ()
PreGame 86015: ModeTrack – leaving mode 7 (RandomMapGame) going to mode 0 ()
PreGame 86017: MAP CODE: ‘Dakota/2/24776/0/0/6/1/27’
PreGame 86060: ModeTrack – entering mode 6 (Random Map Setup) from mode 0 ()
PreGame 89810: ModeTrack – leaving mode 6 (Random Map Setup) going to mode 0 ()
PreGame 89820: ModeTrack – entering mode 26 (SinglePlayer) from mode 0 ()
1751 00:00:01: ModeTrack – entering mode 33 (GameMenu) from mode 0 ()
1751 00:00:01: ModeTrack – leaving mode 33 (GameMenu) going to mode 0 ()
1751 00:00:01: ModeTrack – leaving mode 26 (SinglePlayer) going to mode 0 ()
1751 00:00:01: APregame : EnterMode : Start
1751 00:00:01: ************* Memory Report ***************
1751 00:00:01: There is 61 percent of memory in use.
1751 00:00:01: There are 16598876 total KB of physical memory.
1751 00:00:01: There are 6442428 free KB of physical memory.
1751 00:00:01: There are 26036060 total KB of paging file.
1751 00:00:01: There are 11286572 free KB of paging file.
1751 00:00:01: There are 137438953344 total KB of virtual memory.
1751 00:00:01: There are 137427042328 free KB of virtual memory.
1751 00:00:01: There are 0 free KB of extended memory.
1751 00:00:01: *******************************************
1751 00:00:01: APregame : EnterMode : Create Home City
1751 00:00:01: APregame : EnterMode : EnterScreen : Start
1751 00:00:01: APregame : EnterMode : EnterScreen : End
1751 00:00:01: ModeTrack – entering mode 1 (Pregame) from mode 0 ()
1751 00:00:01: APregame : EnterMode : End
1751 00:00:01: APregame : LeaveMode : Start
1751 00:00:01: ModeTrack – leaving mode 1 (Pregame) going to mode 0 ()
1751 00:00:01: APregame : LeaveMode : Destroyed City
1751 00:00:01: APregame : LeaveMode : End
1751 00:00:01: ModeTrack – entering mode 3 (SinglePlayerSetup) from mode 0 ()
1751 00:00:01: ModeTrack – leaving mode 3 (SinglePlayerSetup) going to mode 0 ()
1751 00:00:01: ModeTrack – entering mode 7 (RandomMapGame) from mode 0 ()
1751 00:00:01: ModeTrack – leaving mode 7 (RandomMapGame) going to mode 0 ()
1751 00:00:01: MAP CODE: ‘rockies/2/2116/0/0/6/1/19’
1751 00:00:01: ModeTrack – entering mode 6 (Random Map Setup) from mode 0 ()
1751 00:00:01: ModeTrack – leaving mode 6 (Random Map Setup) going to mode 0 ()
1751 00:00:01: ModeTrack – entering mode 26 (SinglePlayer) from mode 0 ()
61363 00:01:01: ModeTrack – entering mode 33 (GameMenu) from mode 0 ()
61363 00:01:01: ModeTrack – leaving mode 33 (GameMenu) going to mode 0 ()
282042 00:04:42: A D3D11 Error has occurred and the game is forced to terminate. Verify your graphics drivers are up to date. (HRESULT:-2005270523), The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.
Reason: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.
GAME FILES (DXDIAG)
System Information
Time of this report: 4/16/2021, 18:25:37
Machine name: DESKTOP-FOI4TTM
Machine Id: {A19AC64A-09A5-4A61-A4F0-30691CCBCD82}
Operating System: Windows 10 Home 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: To be filled by O.E.M.
BIOS: BIOS Date: 02/04/15 11:23:01 Ver: 05.06.05 (type: BIOS)
Processor: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz (12 CPUs), ~3.3GHz
Memory: 16384MB RAM
Available OS Memory: 16210MB RAM
Page File: 10294MB used, 16155MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0546 64bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
FAQ: Did you update ur drivers?:
“Yes constantly, stop giving me this advice”
Did you frame cap at 30 fps in game and in nvidia control panel?
“Yes after every update, stop giving me this very useless advice”
Did you try setting all settings to minimum so the game looks like garbage?:
“Yes, stop giving me this advice”
Did you try to manually increase fan speed to maximum to make sure it’s not an overheating issue?
“Yes, stop giving me this advice”