[Crash] Game crashes randomly at same fault location

Age of Empires II: DE II - Report a Bug
1

Game Version:

  • Build 34223 (Steam)

Issue:

Game crashes randomly whether its 1v1 or multiplayer. No specific repro steps as crashes are happening at random events.

Event log:

Faulting application name: AoE2DE_s.exe, version: 101.101.34223.0, time stamp: 0x5dfb2884
Faulting module name: ucrtbase.dll, version: 10.0.18362.387, time stamp: 0x4361b720
Exception code: 0xc0000409
Fault offset: 0x000000000006db8e
Faulting process id: 0x2d08
Faulting application start time: 0x01d5c84070323d59
Faulting application path: E:\SteamLibrary\steamapps\common\AoE2DE\AoE2DE_s.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 66cbca67-9cda-4597-86a9-c423931f2d9a
Faulting package full name:
Faulting package-relative application ID:

Crash Dump file:

https://filebin.net/d16xfnn8e57kyfbt

if you need any more logs/info, feel free to reach me out.
alias: nigurr (as Microsoft developer, you should understand the alias ;))

2

From dump analysis, somewhere we are overflowing stack (should be recent change, didn’t used to happen with initial release)

image
image1590×730 117 KB

1 Like
3

I am facing the same issue.

Event viewer logs read:
Faulting application name: AoE2DE_s.exe, version: 101.101.34397.0, time stamp: 0x5e1403cc
Faulting module name: AoE2DE_s.exe, version: 101.101.34397.0, time stamp: 0x5e1403cc
Exception code: 0xc0000005
Fault offset: 0x000000000116bba6
Faulting process id: 0x3ed0
Faulting application start time: 0x01d5cad837a94579
Faulting application path: A:\SteamLibrary\steamapps\common\AoE2DE\AoE2DE_s.exe
Faulting module path: A:\SteamLibrary\steamapps\common\AoE2DE\AoE2DE_s.exe
Report Id: 92ae3063-50fc-4aad-927b-db9364506cd6
Faulting package full name:
Faulting package-relative application ID:

4

Thank you for all the detailed information! I have attached it to our tracking bug so the team can take a look and see what they can uncover.

Thanks again!

1 Like
5

It looks like your report is from the previous build. Are you still encountering this crash (likely around the Age-up transition) in the current build (34397)?

Is there any additional information you can provide about the crash? Would you mind attaching or linking to a copy of your dxdiag.txt report so we can pass it along to the team?

2 Likes
6

ALSO: If you are STILL encountering the crash reliably, I’ve been asked to one thing that will help the team:

  • A recording of the crash if you have one. I know this is not always possible, but if you happen to catch it on OBS, please send us a link.

Whether you have a YouTube link or a stream VOD, send it my way and I’ll make sure it gets to the team!

7

Both the dxdiag.txt and the crash video

8

report and the crash video

I start the game through steam and the game starts but after a few seconds into the game screen it just crashes

9

Hey there! It looks like filebin is having issues. Would you mind storing and sharing a link from a Google Drive or OneDrive folder so we can download the files?

10

here

11

Just let me know if you need anything else. I have bought this game 5 times on steam now after refunds and repurchase. I have a very capable laptop with i7 and 1070gtx 8gb vram installed. The installed memory on my computer is 16gb. I just want to play this game so bad with friends and its very frustrating to see this game crash everytime i try to play. Kindly help!

12

I`m having the same issue, it started just today. Bought the game on steam on release and been playing since then without a single issue (was playing mainly campaign) and i loved it
Today i decided to try creating a scenario, and the nightmare begins just when i am ready to start playing.
It also seem that all my settings changed, like graphics going low, language changed…
veeeeeryyyyyyy weird, first time i experienced this on a game
Please fix this

13

game just close to desktop after 1 min in game

14

Please do share event viewer logs and dmp files. This will help us in fixing the issue

15

where do i find the dump files?

16

Since last update, crashes are not happening for me.

For my buddy, it’s always crashing at the start of the match up

Faulting application name: AoE2DE_s.exe, version: 101.101.34397.0, time stamp: 0x5e1403cc
Faulting module name: AoE2DE_s.exe, version: 101.101.34397.0, time stamp: 0x5e1403cc
Exception code: 0xc0000005
Fault offset: 0x000000000116bba6
Faulting process id: 0x4818
Faulting application start time: 0x01d5cea7b2c2fb9e
Faulting application path: D:\Program Files (x86)\Steam\steamapps\common\AoE2DE\AoE2DE_s.exe
Faulting module path: D:\Program Files (x86)\Steam\steamapps\common\AoE2DE\AoE2DE_s.exe
Report Id: 3e708adb-c9da-4a15-99c4-0edf965cb938
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: AoE2DE_s.exe, version: 101.101.34397.0, time stamp: 0x5e1403cc
Faulting module name: AoE2DE_s.exe, version: 101.101.34397.0, time stamp: 0x5e1403cc
Exception code: 0xc0000005
Fault offset: 0x000000000116bba6
Faulting process id: 0x60ac
Faulting application start time: 0x01d5cea71b8a0291
Faulting application path: D:\Program Files (x86)\Steam\steamapps\common\AoE2DE\AoE2DE_s.exe
Faulting module path: D:\Program Files (x86)\Steam\steamapps\common\AoE2DE\AoE2DE_s.exe
Report Id: 3655c345-2842-410a-978a-dc57dcf82e57
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: AoE2DE_s.exe, version: 101.101.34397.0, time stamp: 0x5e1403cc
Faulting module name: AoE2DE_s.exe, version: 101.101.34397.0, time stamp: 0x5e1403cc
Exception code: 0xc0000005
Fault offset: 0x000000000116bba6
Faulting process id: 0x4634
Faulting application start time: 0x01d5ce977cae44ff
Faulting application path: D:\Program Files (x86)\Steam\steamapps\common\AoE2DE\AoE2DE_s.exe
Faulting module path: D:\Program Files (x86)\Steam\steamapps\common\AoE2DE\AoE2DE_s.exe
Report Id: 9c1f64a8-5c9b-466f-af4f-98b30845ca46
Faulting package full name:
Faulting package-relative application ID:

Crash dump:

Crashes with/with out UHD DLC.

17

%localappdata%\CrashDumps\

18

Try signing out of your Xbox live account then try. Surprisingly it worked for me. No more crashes

2 Likes
19

I guess you are right. Seeing the same from dump files. Somewhere Xbox service initializing is failing

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image1173×590 116 KB

20

The game still crashing for my friend after few mins of game start (<3 mins)

  1. Tested with online play
  2. Tested with AI

Crash always happens and before (3m) and surprisingly no dmp files no event viewer logs

I> nitializing Time System

Initializing Command Line
Constant Logging is OFF
Verbose Logging is OFF
Startup is being logged
Age of Empires II DE start at 2020-01-22T05:42:15.818Z
Build version: 101.101.34699.0
Build config: Final Steam D3D11, built on GPSBUILD014, at 2020-01-17T04:29:34
DirectX Setup is being logged
Initializing Performance Profiler
Gathering System Information
Processor architecture: x64 (AMD or Intel) type 86/x64
Processor level 6, revision 24067
Number of processors = 8
Multi core processor #0, efficiency class 0, 1 groups
Processor group 0, affinity 0x3
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x3, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x3, group=0
L2 unified cache: line size=64 bytes, size=262144 bytes, affinity=0x3, group=0
L3 unified cache: line size=64 bytes, size=6291456 bytes, affinity=0xff, group=0
Multi core processor #1, efficiency class 0, 1 groups
Processor group 0, affinity 0xc
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc, group=0
L2 unified cache: line size=64 bytes, size=262144 bytes, affinity=0xc, group=0
Multi core processor #2, efficiency class 0, 1 groups
Processor group 0, affinity 0x30
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0x30, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0x30, group=0
L2 unified cache: line size=64 bytes, size=262144 bytes, affinity=0x30, group=0
Multi core processor #3, efficiency class 0, 1 groups
Processor group 0, affinity 0xc0
L1 data cache: line size=64 bytes, size=32768 bytes, affinity=0xc0, group=0
L1 instruction cache: line size=64 bytes, size=32768 bytes, affinity=0xc0, group=0
L2 unified cache: line size=64 bytes, size=262144 bytes, affinity=0xc0, group=0
NUMA Node #0
Group max: 1, active groups: 1
Group #0, 8/8 active processors, affinity mask:0xff
Total physical memory is 16.000 GB
Maximum system memory: 15.875 GB currently available:9.110 GB
Primary display resolution is 1920x1080, desktop size is 1940x1100
Graphics Adapter Name: NVIDIA GeForce GTX 1060
Adapter LUID: 00000000:00012511
Vendor: 4318 device ID:7200 subsys ID:299177058 rev:161
Dedicated VRAM: 2987.00 MB
Dedicated system RAM: 0.00 MB
Shared RAM: 8128.07 MB
Battery level high - over 66%
Battery charging
Battery charge level is 89%
Battery saver is OFF
Benchmark quad write: 1.193100 milliseconds == 15086.75 MB/s
Benchmark fast write: 1.101233 milliseconds == 16345.31 MB/s
Benchmark slow write: 1.011833 milliseconds == 17789.49 MB/s
CPU rating: 20345.3, GPU rating: 2987.0
Initializing Telemetry Manager
Initializing Time System
Setting Up Systems
Initializing Registry Options
Setting Program Defaults
Setting up main window
Initializing Reflect
Register Classes
Initializing Speech Synthesis
Initializing Achievement Manager
Initializing UI Widget Manager
Initializing Campaign File Type
Initializing SP Savegame File Type
Initializing MP Savegame File Type
Initializing Random Map File Type
Initializing Random Map Group Manager
Initializing Scenario File Type
Initializing Wwise Manager
Initializing Civilization
Initializing Error Handler
Initializing File System
Initializing DLC Manager
Initializing Steam System
Initializing Tool Manager
Initializing Mod Manager
Initializing Loggg System
Initializing Time System
Initializing UI System
Initializing Additional Options
Initializing Localization Manager
Initializing Font Manager
Initializing Terrain
Initializing Game Version Manager
Initializing FPS Control
Initializing Difficulty
Initializing Game Mode
Initializing Player Profile Manager
Initializing Update Manager
Initializing Panel System
Initializing Screen Stack
Initializing Sync Logger
Initializing Random Manager
Initializing Network speed Data
This Steam account 76561198168786141 is online
Active Launch Options: none
Initializing Game
Setting up graphics
Setting up mouse
Setting up screen
Setting up chat
Setting up comm handler
Setting version info: app = 34699 data = 0 mod = 0 version = 56950784
Setup mod manager
Setup post mod manager
Installing modded languages
Opening resource packages
Setting up palettes
Setting up shapes
Setting up save map area
Setting up sound system
Setting up screen resolution
Available resolutions:1920x1080, 1680x1050, 1600x900, 1440x900, 1400x1050, 1366x768, 1360x768, 1280x1024, 1280x960, 1280x800, 1280x768, 1280x720, 1152x864, 1024x768
Recommended settings:
resolution: 1920 x 1080
downscale percentage = 100
high-resolution assets = YES
antialiasing = YES
fog = YES, animatedFogBorder = YES
edge-blur = YES
bloom = YES
vsync = NO
File System Ready
Launching intro video AOEIIDE_TITLEVIDEO
Setting up video system
Opening video
Setting up interface messages
Loading player profile
Setting up hotkeys
Total Initialization Time: 25844 ms
Running Game
Total Texture Load Time: 0 ms
Loading player profile
Setting up hotkeys
Closing video
Exception type 0xc0000005 occurred at 00007ff7c3cab7a6
Writing out log