Crash Issue #1

Game Version:

  • Build (Post-Update 33315)
  • Platform (Steam)

Issue:

Game randomly crashes. Can happen near the beginning of a 1v1 match, near the end of a 4v4 match, near the middle of a 1v2 match. No Rhyme. No Reason. It simply crashes.

Reproduction Steps:

  1. Play the game.
  2. Wait for a crash.
  3. In my 100 hours of games on Steam I’ve had probably 30’ish crashes.

Could you upload your dxdiag.txt report?
Launch the dxdiag tool and then save report as text file.

Same Issue!

I cant upload docs and the file is long so here is what I think is the relevant part of the dxdiag report:


Diagnostics

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 1631669750459456205, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: AoE2DE_s.exe
P2: 101.101.33315.0
P3: 5ddceae9
P4: AoE2DE_s.exe
P5: 101.101.33315.0
P6: 5ddceae9
P7: c0000005
P8: 0000000000a276f1
P9:
P10:

+++ WER1 +++:
Fault bucket 1631669750459456205, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: AoE2DE_s.exe
P2: 101.101.33315.0
P3: 5ddceae9
P4: AoE2DE_s.exe
P5: 101.101.33315.0
P6: 5ddceae9
P7: c0000005
P8: 0000000000a276f1
P9:
P10:

+++ WER2 +++:
Fault bucket 1958521972736629789, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: AoE2DE_s.exe
P2: 101.101.33315.0
P3: 10.0.18362.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

+++ WER3 +++:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 141
P2: ffffbf023dd6a010
P3: fffff8005d2757e0
P4: 0
P5: 88e0
P6: 10_0_18362
P7: 0_0
P8: 768_1
P9:
P10:

+++ WER4 +++:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 141
P2: ffffbf023dd6a010
P3: fffff8005d2757e0
P4: 0
P5: 88e0
P6: 10_0_18362
P7: 0_0
P8: 768_1
P9:
P10:

+++ WER5 +++:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 141
P2: ffffbf024d6d5010
P3: fffff8005d2757e0
P4: 0
P5: 88e0
P6: 10_0_18362
P7: 0_0
P8: 768_1
P9:
P10:

+++ WER6 +++:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 141
P2: ffffbf024d6d5010
P3: fffff8005d2757e0
P4: 0
P5: 88e0
P6: 10_0_18362
P7: 0_0
P8: 768_1
P9:
P10:

+++ WER7 +++:
Fault bucket 1314915668826580493, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft.YourPhone_1.19111.85.0_x64__8wekyb3d8bbwe
P2: praid:App
P3: 1.19111.85.0
P4: 5ddc88bb
P5: StackHash_d43d
P6: 10.0.18362.418
P7: 99ca0526
P8: c0000374
P9: PCH_67_FROM_ntdll+0x000000000009CC14
P10:

+++ WER8 +++:
Fault bucket 1570095621889983553, type 5
Event Name: FaultTolerantHeap
Response: Not available
Cab Id: 0

Problem signature:
P1: YourPhone.exe
P2: 1.19111.85.0
P3: 5DDC88BB
P4: ffffbaad
P5:
P6:
P7:
P8:
P9:
P10:

+++ WER9 +++:
Fault bucket , type 0
Event Name: LiveKernelEvent
Response: Not available
Cab Id: 0

Problem signature:
P1: 141
P2: ffffbf0249cf6010
P3: fffff8005d2757e0
P4: 0
P5: 88e0
P6: 10_0_18362
P7: 0_0
P8: 768_1
P9:
P10:

I am having the same issue, with 50% of my games crashing. My screen freezes for a few seconds and crashes to desktop without an error code. 1v1, 2v2 doesn’t seem to matter. Any solution?

Exactly the same problem here.
Already run all the Steps in several guides, re-intalled, updated windows.
It just keeps on crashing.

Could you guys check these troubleshooting steps first?
https://www.ageofempires.com/support/aoe2/#crash-after-launch

I havea similar issue here but I do have information as well - event logs available if any devs or mods need.
System: Ryzen 7-1700X (1.35v @ 3.9 Ghz) 32 GB DDr4 3000 CL16 (DOCP) Windows 10.0.18363 GTX 1080 Ti Strix and 1TB Samsung 970 Evo

Fault bucket 1434817567591524712, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: AoE2DE_s.exe
P2: 101.101.34055.0
P3: 5df6f454
P4: StackHash_c1e6
P5: 10.0.18362.418
P6: 99ca0526
P7: c0000374
P8: PCH_E3_FROM_ntdll+0x000000000009CC14
P9:
P10: