Crash when opening game or in lobby always

Age of Empires III: DE III - Report a Bug
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:play_button: GAME INFORMATION

:backhand_index_pointing_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: todays
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10

:play_button: ISSUE EXPERIENCED

:backhand_index_pointing_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.
game always crashes whe nopening, i have to open it again many times…

:play_button: FREQUENCY OF ISSUE

:backhand_index_pointing_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:play_button: REPRODUCTION STEPS

:backhand_index_pointing_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. https://www.mediafire.com/file/4kh9jj1d8lbnvsm/Desktop_2022.01.04_-_12.27.38.02.DVR.mp4/file
1 Like
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1859 hours played on Steam wow that’s amazing!

I think you should delete your files, or verify your files on Steam. Just in case I leave here other advices:

  1. Deleting your user files. For deleting your user files, you should:
    a. Make sure that your Steam Cloud is disabled in Steam, AoE3 game, Properties, General.
    b. Go to C:\Users\YOUR_USER\Games\Age of Empires 3 DE.
    c. Copy your user folder to a safe place, it has lots of numbers.
    d. Delete the original folder
    e. Verify your files in Steam, AoE3 game, Properties, Local Files.
    f. Open the game again. A new user folder will be created.

If this works, then copy back the files from your old user folder. Those files are in the folder -C:\Users\YOUR_USER\Games\Age of Empires 3 DE<0>\Savegame, Home cities, Recorded Games and Save games.
If this does not work you can also try:

  1. Reinstall the game
  2. Unable your mods
  3. Uninstall/unable your antivirus
  4. Reinstall your graphic drivers
  5. Update direct X

Let me know if it works!

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  1. done, didnt work.
  2. how do i reinstall without losing my hotkeys and everything?
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Everything is here: C:\Users\YOUR_USER\Games\Age of Empires 3 DE.

So make a copy of the whole folder just in case something is lost