Crash with new DLC USA

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: v. 100.12.23511.0
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

Start a skirmish 1vs1 and my game crash after 100%load the game

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. start a game
  2. load the game
    3.crash after loading

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

that it dont crash

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.

Hi @PostalPie686647. I’m sorry to hear that the game is crashing when you start a skirmish. Have you already tried the troubleshooting steps in our Support article?

The game crashes shortly after it launches or when trying to start a game – Age of Empires Support

If the game is still crashing after following those steps, then it would be very helpful to contact our Support team so we can investigate what is happening. Please include your DxDiag and crash logs. Steps to find those are here:

How to find information for troubleshooting with Support – Age of Empires Support

Same issue here…I didn’t buy it and now 100% sure I won’t

Guys check if you have mods enabled. They are of course not updated to work with the DLC yet, so most won’t work I think.


You were right as always @EaglemutOP


Out of curiosity, which mods were enabled that may be contributing to the crash? I wonder if there is a way for mods to be auto disabled if not updated to avoid these types of issues.

i removed all mods, and restart my pc and the isseu is solved


yeah i tought about them before i even read your reply and it solved the isseu

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I was using politician pannel transparency and legacy UI tweaks

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Thanks I use both of those… so will need to disable for a bit then too.