Different computers can't synchronize avatars and other collections of the same account

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • **GAME BUILD #:AOE3D UPDATE 23511
  • GAME PLATFORM: Steam
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED

:point_down: DESCRIBE THE ISSUE IN DETAIL (below). LIMIT TO ONE BUG PER THREAD.

Thank you for receiving my feedback. The following is the content of the bug:

When I start AOE3D on different computers, even if I have logged in to my Xbox account, I still can’t synchronize the avatars, homecity levels, and the US unlock task progress.

In particular, the limited time task reward, once I lose the computer files information which contains my progress file , I will never get it again.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Start AOE3D in steam, login Xbox account, unlock online task reward.
  2. Start the game on another computer.
    3.Check the collection and find that the unlocked items are lost.

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?

This is a serious problem of cloud storage function and a design error. If this bug doesn’t work out, I hope there will be at least a way to synchronize collections and progress information on different computers.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe3Ysav) or GAME RECORDING (.aoe3Yrec) of the match where you encountered the issue. Link it below if using an external file service.

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