Disconnection with enhanced logging logs

:arrow_forward: GAME INFORMATION

  • BUILD #: 40874
  • PLATFORM: Steam
  • OS: Windows 10
  • Gamertag: Hectornauta

:arrow_forward: ISSUE EXPERIENCED

Couldn’t find the official thread for the disconnections. Feel free to merge/move.
My teammate got disconnected in the first log file (jokerwin09, blue, ethiopians). It was the first ranked match of the day.
In the second file, I got disconnected (Hectornauta, grey, britons) with the match not even started. My game got stuck in the loading screen and (according to my friend) I did not have the “tick” mark during their loading screen. The match started without me (I appeared as disconnected). i had to quit by Alt + F4.

:arrow_forward: FREQUENCY OF ISSUE

It happens from time to time, there isn’t a patron. Since the last patch it happens

  • Less than 25% of the time / matches I play (RARELY)

But one week before the patch it happened

  • 50% of the time / matches I play (FREQUENTLY)

:arrow_forward: REPRODUCTION STEPS

Here’s the steps to reproduce the issue:

  1. Start a ranked match
  2. Wait for you or another player to get disconnected

:arrow_forward: GAME FILES

Includes the 2 log files from the matches mentioned and the recorded game fromthe match where my friend got disconnected.
In case I get more disconnections in the future I’ll try to upload the new logs again

:arrow_forward: IMAGE & ATTACHMENTS

This is how the screen looked for me when I got disconnected

Hi again, just wanted to include logs from October’s 10th when me and my friend suffered disconnections.

The first 3 matches were ok (in the second one an enemy dropped but I think it was voluntary)
In the match number 4 (ranked TG 4vs4). My friend jokerwin09 suffered a disconnection in the first minutes.
In the match number 5 (ranked TG 3vs3), an ally (Stallion) and I suffered both a disconnection in the first minutes.
The sixth one went ok

Here is the OneDrive link


The enhanced log is compressed using 7zip because it is 300 MB in size.

That’s all for this report.