Error Boot Campaign

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: ######
  • OPERATING SYSTEM: Windows 10 /

:arrow_forward: ISSUE EXPERIENCED

I am basically unable to play campaign or play with an AI.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 100% of the time / matches I play (ALWAYS)

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Launch Age of Empires Definitive Edition
  2. Go to Single Player and Campaigns
  3. Choose any random campaign

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?
I would be able to play campaigns and play with an artificial intelligence.

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

PlayerSessionID = 945F345A-43D2-4C49-8991-C0D58EBC0525
Version = 101.102.18071.0 #(83607)
Config = Final Steam D3D11
Stream = phoenix_stream_release

1 Like

Hello @lejonet
Can you try verifying integrity of game files? It looks like your a missing some files :slight_smile:
Thanks for your report!

Hey @Felizon89,

I have indeed used the function that verifies the integrity of files. Moreover, I have also uninstalled and reinstalled the game in its entirety.

Your support would be most appreciated!

It is also noteworthy that this issue first manifested itself a couple of days after installing and playing Return of Rome.

I recommend you to try some stuff:

  1. Deleting your user files. For deleting your user files, you should:

a. Make sure that your Steam Cloud is disabled in Steam, AoE2 game, Properties, General.

b. Go to C:\Users\YOUR_USER\Games\Age of Empires 2 DE.

c. Copy your user folder to a safe place, it has lots of numbers.

d. Delete the original folder

e. Verify your files in Steam, AoE2 game, Properties, Local Files.

f. Open the game again. A new user folder will be created.

If this works, then copy back the files from your old user folder. Those files are in the folder -C:\Users\YOUR_USER\Games\Age of Empires 2 DE<0>\Savegame, Recorded Games and Save games.

Hello again, @Felizon89 Felizon89

Thank you for recommending me the sequence.
I have followed your instructions quite carefully.

Unfortunately, it did not solve the issue.