The game freezes after a few minutes of play. Displays the message that Cardinal is not responding and closes.
This is happening in all matches.
I disabled the firewall and antivirus system but the error still persists.
In the log it is possible to validate an SSL error. See below:
TlsConnection::Shutdown: socket 0/5948 SSL shut down failed; A system error occurred. errno=0
If the game crashes it usually is not a antivirus / firewall issue.
What are your PC specs ?
Tried verifying the game files ?
Drivers up to date ?
Checking the forums , some people said simply running the game / steam as admin can help
Thank you for responding. Below are machine configuration details:
BaseBoard: A320M-HD
CPU: AMD Ryzen 5 3500X 6-Core Processor, 3600 Mhz, 6 Núcleo(s), 6 Processador(es) Lógico(s)
Memory (RAM) : 16,0 GB
GPU: NVIDIA GeForce GTX 1650
Yes, the drivers are all up to date, I also checked the game files. I tried uninstalling and installing again, and after that it got worse, all the games are freezing.
As for the log files, they present the error that I mentioned at the beginning of the call, several SSL errors in a row before the break.
Are your windows time settings synchronized ?
Do you use a VPN?
Your specs are more than good enough for the game.
Can you maybe send the full logs ?
I’ve made you able to upload files to the forums.
Goodnight,
I activated ADM mode and was able to play a match without any problems. But today it happened again.
To answer your questions, I don’t use a VPN and the time data is synchronized.
Below is the game log
warnings.log.txt (210.0 KB)
error now
(I) [23:37:34.461] [000002572]: Only [8747/16315]MiB RAM available. Last check was 1001 ms ago. If this amount of free RAM is low try closing other applications running in the background or reducing your audio, texture, and graphics settings within the app.
(I) [23:37:34.461] [000002572]: ENTERING TIMOUT – Thread info:
(I) [23:37:34.461] [000002572]: - Thread: Main_Thread: running, elapsed run time: 244542.331600ms
(I) [23:37:34.461] [000002572]: - Thread: Simulation_Thread: not running, time since last end time: 244699.574300ms
(I) [23:37:34.461] [000002572]: - Thread: AI_Thread: running, elapsed run time: 244755.671000ms
(I) [23:37:34.461] [000002572]: - Thread: Render_Thread: not running, time since last end time: 244503.534000ms
(I) [23:37:34.461] [000002572]: - Thread: Audio_Thread: not running, time since last end time: 1.555800ms
(I) [23:37:34.461] [000002572]: - Thread: Loading_Thread: not running, time since last end time: 5338781.592900ms
(I) [23:37:34.461] [000002572]: FREEZE – The app has detected it is frozen due to 244543 ms elapsing since a frame has been rendered with 4479 ms of the process frozen and is crashing itself to report the problem.
(F) [23:37:34.461] [000002572]: [Game] Hang detected. Please check the logs.
(F) [23:37:34.462] [000002572]: – FATAL EXIT –
[Game] Hang detected. Please check the logs.
(I) [23:37:35.606] [000006712]: D3DLOG Begin
(I) [23:37:35.606] [000006712]: D3DLOG End
Application crashed.
Any fix? Having the same ssl shutdown then ms hang time error