Exception type 0xc0000005 occurred at 00007ff7a03dfa64

Age of Empires II: DE II - Report a Bug
1

:arrow_forward: GAME INFORMATION

  • Build: 101.101.37906.0.5105673
  • Platform: Steam
  • Operating System: Windows 10 / Windows 7 / Mac / Linux
  • Gamertag: theone4162

:arrow_forward: ISSUE

:question: Game keeps crashing 10 seconds into loading in.

Exception type 0xc0000005 occurred at 00007ff7a03dfa64

Initializing Time System
Initializing Command Line
Constant Logging is OFF
Verbose Logging is OFF
Startup is being logged
Age of Empires II DE start at 2020-06-14T12:56:10.340Z
Build version: 101.101.37906.0
Build config: Final Steam D3D11, built on WORLDSEDGE02, at 2020-06-01T09:03:14
DirectX Setup is being logged
Initializing Performance Profiler
Gathering System Information
Processor architecture: x64 (AMD or Intel) type 86/x64
Processor level 21, revision 512
Number of processors = 6
Multi core processor #0, efficiency class 0, 1 groups
Processor group 0, affinity 0x3
L1 data cache: line size=64 bytes, size=16384 bytes, affinity=0x1, group=0
L1 instruction cache: line size=64 bytes, size=65536 bytes, affinity=0x3, group=0
L2 unified cache: line size=64 bytes, size=2097152 bytes, affinity=0x3, group=0
L3 unified cache: line size=64 bytes, size=8388608 bytes, affinity=0x3f, group=0
L1 data cache: line size=64 bytes, size=16384 bytes, affinity=0x2, group=0
Multi core processor #1, efficiency class 0, 1 groups
Processor group 0, affinity 0xc
L1 data cache: line size=64 bytes, size=16384 bytes, affinity=0x4, group=0
L1 instruction cache: line size=64 bytes, size=65536 bytes, affinity=0xc, group=0
L2 unified cache: line size=64 bytes, size=2097152 bytes, affinity=0xc, group=0
L1 data cache: line size=64 bytes, size=16384 bytes, affinity=0x8, group=0
Multi core processor #2, efficiency class 0, 1 groups
Processor group 0, affinity 0x30
L1 data cache: line size=64 bytes, size=16384 bytes, affinity=0x10, group=0
L1 instruction cache: line size=64 bytes, size=65536 bytes, affinity=0x30, group=0
L2 unified cache: line size=64 bytes, size=2097152 bytes, affinity=0x30, group=0
L1 data cache: line size=64 bytes, size=16384 bytes, affinity=0x20, group=0
NUMA Node #0
Group max: 1, active groups: 1
Group #0, 6/6 active processors, affinity mask:0x3f
Total physical memory is 16.000 GB
Maximum system memory: 15.958 GB currently available:10.650 GB
Page file size: 30.606 GB currently available:22.810 GB
Maximum virtual memory: 16383.999 GB currently available:16383.999 GB extended currently available:0.000 GB
Primary display resolution is 2560x1440, desktop size is 5140x1460
Graphics Adapter Name: NVIDIA GeForce GTX 1060 6GB
Adapter LUID: 00000000:0000bafe
Vendor: 4318 device ID:7171 subsys ID:1633761346 rev:161
Dedicated VRAM: 6052.00 MB
Dedicated system RAM: 0.00 MB
Shared RAM: 8170.93 MB
System has no battery
Battery saver is OFF
Benchmark quad write: 6.354800 milliseconds == 3776.67 MB/s
Benchmark fast write: 6.351367 milliseconds == 3778.71 MB/s
Benchmark slow write: 5.950767 milliseconds == 4033.09 MB/s
CPU rating: 6778.7, GPU rating: 6052.0
Checking graphics driver version
Found graphics driver info:
Driver for:NVIDIA GeForce GTX 1060 6GB by: NVIDIA
Internal driver version: 26.21.14.4614
User driver version: 446.14
Driver date: 5-15-2020
Initializing Telemetry Manager
Initializing Time System
Setting Up Systems
Initializing Registry Options
Setting Program Defaults
Setting up main window
Initializing Reflect
Register Classes
Initializing Speech Synthesis
Initializing Achievement Manager
Initializing UI Widget Manager
Initializing Campaign File Type
Initializing SP Savegame File Type
Initializing MP Savegame File Type
Initializing Random Map File Type
Initializing Random Map Group Manager
Initializing Scenario File Type
Initializing Wwise Manager
Initializing Civilization
Initializing Error Handler
Initializing File System
Initializing DLC Manager
Initializing Steam System
Initializing Tool Manager
Initializing Mod Manager
Initializing Loggg System
Initializing Time System
Initializing UI System
Initializing Additional Options
Initializing Localization Manager
Initializing Font Manager
Initializing Terrain
Initializing Game Version Manager
Initializing FPS Control
Initializing Difficulty
Initializing Game Mode
Initializing Player Profile Manager
Initializing Update Manager
Initializing Panel System
Initializing Screen Stack
Initializing Sync Logger
Initializing Random Manager
Initializing Network speed Data
This Steam account 76561198127452799 is online
Active Launch Options: SKIPINTRO
Initializing Game
Setting up graphics
Setting up mouse
Setting up screen
Setting up chat
Setting up comm handler
Setting version info: app = 37906 data = 0 mod = 0 version = 56950784
Setup mod manager
Setup post mod manager
Installing modded languages
Opening resource packages
Setting up palettes
Setting up shapes
Setting up save map area
Setting up sound system
Setting up screen resolution
Available resolutions:2560x1440, 1920x1080, 1768x992, 1680x1050, 1600x1024, 1600x900, 1440x900, 1366x768, 1360x768, 1280x1024, 1280x960, 1280x800, 1280x768, 1280x720, 1152x864, 1024x768
Recommended settings:
resolution: 1440 x 900
downscale percentage = 100
high-resolution assets = NO
antialiasing = YES
fog = YES, animatedFogBorder = YES
edge-blur = YES
bloom = YES
vsync = YES
File System Ready
Launching intro video AOEIIDE_TITLEVIDEO
Skipping video due to commandline
Closing video
Setting up interface messages
Loading player profile
Setting up hotkeys
Total Initialization Time: 25245 ms
Running Game
Total Texture Load Time: 0 ms
Loading player profile
Setting up hotkeys
Exception type 0xc0000005 occurred at 00007ff7a03dfa64
Writing out log
DxDiag.txt (87.0 KB) 2020.06.14-08.56.10.txt (5.2 KB)
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:arrow_forward: IMAGE & ATTACHMENTS

:question: Attach a SCREENSHOT, VIDEO, DXDIAG .TXT FILE, or CRASH/GAME LOGS (if relevant).

2 Likes
2

I’m getting the exact same error. I have tried reinstalling the game, checking my memory using MemTest86 (which produced no errors), running sfc /scannow, increased my virtual memory to 20GB, disabling my antivirus, updating my video card drivers to the latest, applying the latest Windows updates, and all oher available fixes for this message but nothing has worked.

3 Likes
3

After doing some digging in the forums, I looked in my Program Files (x86) folder and found this folder AOE2URLHELPER that had the file also called AOE2URLHELPER. When I checked the Properties of that file, the creation date was around the same time I started getting the Exception type logs. It was the only file in that folder so I decided to delete the folder to see what would happened. Since deleting that folder, the Exception type error hasn’t come back. I have been playing for several hours over the last 2 weeks since I deleted that file and the game hasn’t crashed since. Definitely worth a try if anyone is still having this issue.

1 Like
4

i am also experiecing the memory acces error crash, but i am a but hesistant to delte that folder. If a dev could clarify what that exe is used for, then it would make me feel better deleting it.

5

Hello, i am still facing this issue I track the issue was causds by microsoft update kb4566782, i uninstalled and works perfectly, the problem is that later microsoft installed after a while and you need to uninstall it again, do you know how to workarround this with the update just to avoid the process of uninstalled. I will post here if I found it.
Regards.

6

How did you determine that it is caused by this specific windows update?

1 Like
7

I’m just getting this same issue for the first time. I’ve played fine for months until now, crashes every single match.

8

2020.10.06-17.10.57.txt (6.9 KB)
DxDiag.txt (95.3 KB)

9

I found some issues with some libraries on windows event and aoe logs, then i check when they start to occour and then i match them with the last windows update, then i test it unistalling the update and it works ok without it, but i reported to windows and thing the fix it because after a month avoiding that update it works ok after install it again.

10

I need help
DxDiag.txt (130.2 KB) 2020.12.22-01.37.15.txt (6.0 KB)

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Ok Anyone who is having the sudden crash of error 0xc0000005 should try the following.

Restart your PC

Boot into BIOS

Find bifurcation setting which should be under pci express

Change it from Auto to 8x8

At least this should fix for Gigabyte motherboards
this should fix it

12

Cross-posting because I spent forever figuring this out and this worked for me and my friend.
[FIXED]
Okay I had the same problem for the longest time and I just found a solution! I’m using an intel integrated graphic driver on my laptop. (Intel 12th gen) When I start playing the game, it will crash after a couple minutes.

I had display adapter drivers 31.x.xxx.xxxx and I installed an earlier version and it works perfectly now. You need to chose a version that is 30.x.xxx.xxxx or older. For some reason the newer drivers don’t work with the game.

1 Like