Facing multiple issues with the game - crash + disk error issue

Age of Empires IV Ask for Help
1

I have noticed the game crashes with the below error in Event Viewer on windows 10

My pc config is as below
Ryzen 5900x / 32GB RAM / Nvidia 3080Ti / 850W PSU / Windows 10 / 1TB NVME SSD

Faulting application name: RelicCardinal_ws.exe, version: 5.0.11009.0, time stamp: 0x61f4527c
Faulting module name: RelicCardinal_ws.exe, version: 5.0.11009.0, time stamp: 0x61f4527c
Exception code: 0xc0000005
Fault offset: 0x0000000003000a76
Faulting process id: 0x99c
Faulting application start time: 0x01d8265e11e3e2d3
Faulting application path: C:\Program Files\WindowsApps\Microsoft.Cardinal_5.0.11009.0_x64__8wekyb3d8bbwe\RelicCardinal_ws.exe
Faulting module path: C:\Program Files\WindowsApps\Microsoft.Cardinal_5.0.11009.0_x64__8wekyb3d8bbwe\RelicCardinal_ws.exe
Report Id: 094d3461-563e-4faa-8887-50e7e77b3338
Faulting package full name: Microsoft.Cardinal_5.0.11009.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: Game

Other consisten error ihave seen is a disk fault error which keeps on occuring while we play the age of empires game and this seems to be due to the virtual disk file created for each game installed using xbox app in windows 10.

An error was detected on device \Device\Harddisk2\DR2 during a paging operation.
2

Did you install AOE4 in HDD?
If so, it is getting old and needs to be checked.
You can optimize it too.

And with such configuration why you would install your games on HDD???
You need SSD for your OS (D).
Installing games on HDD slows down the game, causes crashes and decreases performance xD

3

Its a 1TB Samsung Pro 980 NVME SSD

4

Because this is not the game but your computer.

Try verifying the game files.

5

What is your RAM?

Have you enabled a paging file?

6

He clearly listed 32GB of ram above
ram capacity isn’t an issue here

7

Ah he just said 32GB I didn’t know what he was referring to lol

Yeah not sure then it should run fine I have much lower specs than that.

8

so do i, imo 16GB should be plenty

1 Like
9

Same Issue for me, 4 times in a row now, straight to desktop.

This is the first day of these crashes, never had an issue up till today.

Event Viewer details:
Faulting application name: RelicCardinal.exe, version: 5.0.11963.0, time stamp: 0x62182554
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007df7d40a3c86
Faulting process ID: 0xa38
Faulting application start time: 0x01d82fcea048998c
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Age of Empires IV\RelicCardinal.exe
Faulting module path: unknown
Report ID: 52ac1cf9-26b6-43d6-8f43-636abf73e302
Faulting package full name:
Faulting package-relative application ID:

Ryzen 5900x / 32GB RAM / Nvidia 3080 / 850W PSU / Windows 10 / 1TB NVME SSD

Going to reinstall the game, I’ll post back if anything changes.

Edit…
Still closes to desktop after reinstall

10

Ok Anyone who is having the sudden crash of error 0xc0000005 should try the following.

Restart your PC

Boot into BIOS

Find bifurcation setting which should be under pci express

Change it from Auto to 8x8

At least this should fix for Gigabyte motherboards