Game Version: Build (101.101.34223.0 0) Microsoft Store Es erfolgte bereits eine Kontaktaufnahme mit dem Support von Microsoft, das Ticket lautete: SRX1491435113ID Das Problem ist, sobald ein gespeichertes Spiel geladen werden soll, erscheint die Meldung “Failed to load game”. Der Speicherstand …

I have the same problem. Attempting to load a game save first gives an error message which says it cannot load the game, second attempt crashes the game. This started happening to me after banking maybe 10 hours of gameplay in total. I’ve seen other posts on about this dating back to November 19:…

Eine Neuinstallation hilft leider nicht, das hatte ich auch probiert. Der Support bei Microsoft bestätigte, dass es sich um ein Problem im Spiel handelt. Hoffentlich wird dieses behoben. A new installation does not help, I had tried that too. Microsoft support confirmed that this was an issue in t…

Alright, friends! The team has got back to me and have a request for two things if you are experiencing this issue: The save game file. If you have a specific save that is failing to load, we’d love to pass it to our team. It should be located in a folder with this structure: C:\Users\pc\Games\A…

Hello and thanks for the answer. I am very excited to see if a solution is found to this problem. Unfortunately the Savegames + dxdiag.txt cannot be uploaded to the forum, which is why I uploaded them to File Dropper, the Savegames + dxdiag.txt can be downloaded here: http://www.filedropper.com/a…

Thank you very much @Jericko9694 ! I’ve passed the files to our QA team!

I have purchased die DE version after I have played couple of hours the HD version…all save games are gone in the DE version and scenario progress as well. Even I cant see the saved games and scenario progress in the DE version. Any fix?

Age of Empires Forum

Failed to load game - Microsoft Support SRX1491435113ID -

Age of Empires II: DE II - Report a Bug

Jericko9694 January 15, 2020, 6:21pm 7

Thank you very much. I’m very excited to see how this bug can be fixed.