Frequent multiplayer in-game crashes

:arrow_forward: GAME INFORMATION

:point_down: These details are CRITICAL; DO NOT skip them or your issue may not be reviewed.

  • GAME BUILD #: Version 101.101.50292.0 6958215
  • OPERATING SYSTEM: Windows 10

:arrow_forward: ISSUE EXPERIENCED


Since the July update the game seems to be frequently crashing when playing 3v3 or 4v4 multiplayer ranked games (not been playing 1v1s so dont know if its happening there). Before the update I’ve never had problems like this (so I dont think its a hardware issue). While playing multiplayer the game is often freezing/crashing (same bug?) to desktop. In the case of freezing the units stop moving, can issue commands but has no affect, cannot chat however sound contiunes. Does not seem to unfreeze after waiting for a few minutes. Task manager shows the game to still be running. I have to alt-f4/quit the game.
In the case of crashing to desktop, while playing multiplayer games the game closes.
I’ve not noticed any particular trigger, it has happend at different times in different games even when very little is happening.
There is no notification of a player having gone out of sync/dropping/disconnecting.

:arrow_forward: FREQUENCY OF ISSUE

:point_down: How often does the issue occur? CHOSE ONE; DELETE THE REST!

  • 25% of the time / matches I play (SOMETIMES) 5 out of 18 games player on Version 101.101.50292.0

:arrow_forward: REPRODUCTION STEPS

:point_down: List CLEAR and DETAILED STEPS we can take to reproduce the issue ourselves… Be descriptive!

Here’s the steps to reproduce the issue:

  1. Lauch game
  2. Join ranked multiplayer 3v3 4v4 RM queue
  3. Game launches, play game and then it crashes

:arrow_forward: EXPECTED RESULT

:point_down: What was SUPPOSED to happen if the bug you encountered were not present?
Game should not crash

:arrow_forward: IMAGE

:point_down: ALWAYS attach a PICTURE (.jpg, .png, .gif) or VIDEO (.mp4, YouTube link) that highlights the problem.

:arrow_forward: GAME FILES (SAVE / RECORDING)

:point_down: Attach a SAVE GAME (.aoe2spgame) or GAME RECORDING (.aoe2record) of the match where you encountered the issue. Link it below if using an external file service.

MP Replay v101.101.50292.0 @2021.07.10 123320 (6).aoe2record (890.8 KB)

MP Replay v101.101.50292.0 @2021.07.10 120744 (4).aoe2record (1.1 MB)
MP Replay v101.101.50292.0 @2021.07.10 020852 (2).aoe2record (1.0 MB)
MP Replay v101.101.50292.0 @2021.07.09 215959 (2).aoe2record (926.2 KB)
MP Replay v101.101.50292.0 @2021.07.09 211338 (8).aoe2record (2.5 MB)

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